ServiceNow Developer Analyst (Full Time)

Company: Boys Town
Location: Omaha
Posted on: March 19, 2023

Job Description:

POSITION SUMMARY: Remote Opportunity (except CA/NY/PA)Boys Town is looking for a ServiceNow Developer Analyst to join our Service Delivery team. This is a small synergistic group that is responsible for the ServiceNow platform and its functionality. In this role, you will contribute to the ongoing development, integration, automation, reporting, testing, analysis, and configuration of the ServiceNow cloud platform. This position will also partner with functional product owners to define requirements, identify application solutions, and create reports. To be successful in this role, you must be a critical thinker, have the ability to take initiative and possess solid communication skills.ESSENTIAL FUNCTIONS & DUTIES:Analyzes internal end user and business needs, as well as ServiceNow platform capabilities, to create solutions to business technical challenges, and leverage tool capabilities.Researches, designs, creates, tests, and manages assigned systems.Supports ongoing development, integration, configuration, automation, and administration of the ServiceNow Platform.Works closely with team members and stakeholders to configure, test, document, and deploy changes to the environment while ensuring the system remains healthy and functions efficiently.Tracks, prioritizes, and implements integration requests and bug fixes, leveraging formal release and change management processes. On-call duties are included as part of this position.Configures, develops, implements, and maintains multiple ServiceNow modules including, ITSM, ITOM, ITAM, Custom Business Applications and Service Portal.Partners with leadership to socialize architecture and development best practices within ServiceNow across a shared environment.Configures ServiceNow applications, including creating workflows, writing JavaScript, optimizing the UI, and managing groups and roles to meet user requirements.Analyzes requirements and current procedures in order to improve system capabilities.Analyzes, troubleshoots, and fixes identified ServiceNow system issues / operational support tickets.Maintains technical and functional knowledge applicable to the ServiceNow platform.Builds reports, dashboards, scripts, and requests and manages permissions and other module-specific configuration to support business requirements.Serves as a role model in carrying out the Father Flanagan's Boys' Home mission.Directs all activities towards the fulfillment of the Boys Town missionDirects all actions to reflect the values and principles of Boys TownEstablishes and maintains an environment that encourages teamwork, collaboration, and ethical behaviorMaintains regular, reliable and predictable attendanceSupports other members of the management team and their workOther Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organizationKNOWLEDGE, SKILLS, AND ABILITIES:Ability to research and understand new, complicated processes, and procedures.Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform.Intermediate knowledge of the ServiceNow Platform.Knowledge of implementations and/or migrations to the ServiceNow platform.Proficient in JavaScript and HTML.Ability to integrate third-party software and APIs with ServiceNow using REST and SOAP.Knowledge of accurate task breakdown/estimation, unit testing, and delivering on time and in scope.EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:Bachelor's degree in MIS, Information Technology, related field, or equivalent.4 years of hands-on experience in ServiceNow including development, configuration, integration, and implementation with an advanced knowledge of the platform.Practical understanding of project management methodologies and the software development lifecycle.Excellent organizational skills, attention to detail, and communication skills (written/oral).CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS:ServiceNow Certified Implementation Specialist Certification, ServiceNow Certified Application Developer Certification and ServiceNow Certified System Administrator Certification are a plus. ITIL Foundation, Practitioner Certification a plus.PHYSICAL REQUIREMENTS AND EQUIPMENT USAGE:Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.WORK ENVIRONMENT:Work is typically in a normal office administrative or computer environment involving minimal exposure to physical risks. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-.

Keywords: Boys Town, Omaha , ServiceNow Developer Analyst (Full Time), IT / Software / Systems , Omaha, Nebraska