Technical Support Representative - Graduate Program
Company: CLAAS Omaha
Location: Omaha
Posted on: March 19, 2023
Job Description:
Company: CLAAS of America Inc. Location: Omaha Start Date:
01/02/2023 Professional Level: Graduates Key Area: After Sales MUST
BE ELIGIBLE TO WORK IN THE U.S. CLAAS of America is located in the
heart of the Midwests corn and wheat belts in Omaha. We have people
throughout North America as well as Columbus, Indiana, where we
have our parts distribution center. As a team, we stand for the
successful sales and service of the CLAAS product range in North
America. Together with our sales partners, we offer local expertise
enabling farmers to be the best in their fields. Your role on our
team: The CLAAS North American Graduate Program is a 12-24 month
professional development plan within our NA Service Department.
Participants will combine practical work experience with
specialized development opportunities in North America and abroad.
Program participants will become familiar with CLAAS products,
dealer networks, customer operations, headquarter functions, and
business practices. Concurrently, participants will perform duties
essential to the assigned service functions such as assisting with
the in-field technical support to dealership personnel and directly
assists in the on-going development of the dealer's ability to
service and support CLAAS products. Successful completion of the
North American Graduate Program is preparedness for a professional
role as a Territory Technical Representative or Technical
Specialist, or other suitable position within North America.
- Provides technical and service support for CLAAS products at
the dealer location or customer site, including investigating
concerns/ effectively identifying resolutions and assisting in
training for dealer service techs, both at dealer locations and at
company training locations;
- Regularly prepares and presents detailed technical reports of
product performance and reliability issues to management.
- Assists with completion of Product Improvement Programs and
Campaigns as requested.
- Schedules dealer and customer visits as dictated and directed
by the technical needs of Field Support and Warranty Manager or at
the request of the Region Technical Manager(s).
- Reports customer and dealer visits and territory activity on a
regularly scheduled weekly basis.
- Reports results and variances periodically and propose
necessary actions and works closely with the Field Support and
Warranty Manager.
- Adheres to established company values, practices, policies and
procedures at all times. Follows and supports compliance with all
applicable safety rules, laws, regulations and standards.
- Demonstrates regular and punctual attendance at the assigned
work location. Note: This position includes extensive travel during
harvest expect 80% - 100% travel; valid driver's license and
passport is required o Extensive stays of 1-3 weeks may be required
in support of personnel, training, or dealer regional harvest
activities. During these times, 1 to 2 weekends away from home at a
time is possible. Your profile:
- Entry Level, 0-3 years' progressive technical experience; 3+
years' experience, preferred.
- Agriculture equipment background with experience in operation,
maintenance, and repair or Agricultural Equipment preferred.
- Ability to analyze agricultural equipment performance issues
and quickly identify resolutions.
- Excellent technical communication skills in both written and
oral form with excellent interpersonal skills.
- Proficient in the use of diagnostic tools (Elec. and Hyd.),
including computer-based tools.
- Proficient computer use in MS Windows and main frame computer
systems, including but not limited to Outlook, Microsoft Office and
a willingness to learn other programs as required.
- German, French or Spanish skills a plus, not required.
- Must be able to meet deadlines and handle a high volume
workload in a fast-paced environment with strong attention to
detail. Your benefits:
- Premium free health, dental, vision, short-term disability, and
long-term disability;
- Competitive paid time off;
- 401(k) with a generous company match;
- Retirement Readiness Program;
- Company-Paid Life Insurance;
- Flexible Spending Accounts;
- Dependent Care Resources Program;
- Tuition Reimbursement;
- Employee Assistance Program, including mental health;
- Wellness Programs including weight loss, diabetes management,
and high blood pressure management;
- Legal & Financial Services;
- Fun & Safe Environment We look forward to your application.Your
contact from our CLAAS Recruiting TeamMichelle SchefcikCLAAS of
America Inc. Here you can gain exciting insights into the
international working world of our family-owned company: Instagram
LinkedIn
Keywords: CLAAS Omaha, Omaha , Technical Support Representative - Graduate Program, IT / Software / Systems , Omaha, Nebraska
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