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Analyst II, Technical Support

Company: American Red Cross
Location: Omaha
Posted on: June 5, 2024

Job Description:

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW ABOUT THE JOB:The American Red Cross is seeking a Tech Support Analyst based in Omaha, NE.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
The work location for this exciting opportunity is located at 3838 Dewey Ave. Omaha, NE. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% of the time. (Required: must have valid driver's license with clean driving record to drive a Red Cross vehicle!)
Standard work hours are 8:00 - 5:00pm. We work a 40 hour work week schedule, Monday - Fridays.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):--- Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.--- Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.--- Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.--- Prepare metrics, activity and progress reports regarding projects, tasks, and operations--- Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.--- Provide training and guidance to other staff. Contribute expertise to projects.
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):--- Bachelor's degree required. Information Systems, Computer Science, or related field preferred.--- Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.--- Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.--- A current, valid driver's license with good driving record is required.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications): * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
+++++++++++++++++++++++++++++PAY INFORMATION: The starting hourly salary range for this position is $25.00 - $28.00. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. --- Medical, Dental, & Vision Plans --- Health Spending Accounts & Flexible Spending Accounts--- PTO + Holidays --- 401K with up to 5% Match --- Paid Family Leave--- Employee Assistance Programs --- Disability and Insurance: Short + Long Term --- Service Awards and Recognition
IND123
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.---
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Keywords: American Red Cross, Omaha , Analyst II, Technical Support, IT / Software / Systems , Omaha, Nebraska

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