Apply in 3 Minutes: Summer 2026 Internship - IT Service Center Technician
Company: Election Systems & Software
Location: Omaha
Posted on: November 2, 2025
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Job Description:
Description: Election Systems & Software (ES&S) is located
in Omaha, Nebraska. ES&S is the leading provider of voting
machines and systems in North America. OUR VISION: Our vision at
ES&S is simple and unwavering — we provide products and
services of exceptional quality and value to maintain voter
confidence and enhance the voting experience. INTERNSHIP PROGRAM
DESCRIPTION This is a full-time, 12-week internship from May 18 to
August 7, 2026. Summer interns typically work from 8:00 am-5:00 pm,
Monday through Friday — approximately 40 hours per week. While
contributing to department initiatives, interns will also engage in
educational experiences that help prepare them for workplace life.
EDUCATIONAL BACKGROUND: Junior or senior undergraduate students
majoring in Information Technology/Management, Computer Science
and/or other IT related fields will be considered for this
internship. COMPENSATION: $22 per hour. LOCATION: On-site at our
office in Omaha, Nebraska. This is not a remote opportunity.
PROFESSIONAL EXPECTATION: ES&S views the Internship Program as
a professional learning opportunity. Interns will be held to the
same professional standards as all full-time employees. Interns are
involved in division, team, and project meetings, take on tasks
that impact department goals, and learn new skills
SUMMARY/OBJECTIVE: The IT Service Center ("ITSC") intern will work
with team members as the first point of contact for customers
requiring technical support via phone and self-service. They will
be responsible for configuring, troubleshooting, and maintaining
desktop, laptop computers, smart phones, printers, associated
peripherals, and solving user technology issues. The ITSC intern
will work closely with other members of the technology department
to support all end users (locally and remote). This includes
receiving, prioritizing, documenting, and actively resolving end
user help requests. Problem resolution may involve the use of
technical resources, self-research, and asking other team members
for guidance. The ITSC intern may need to interact with customers
in-person and provide hands-on help at the service desk/desktop
level. An excellent ITSC intern must have a good understanding of
computer systems, mobile devices, and other technical products.
They must be able to understand customers’ problems and communicate
and resolve issues effectively. They must also be customer-oriented
and patient to deal with a wide variety of customers. SKILLS
REQUIRED: - Strong interest in learning and self-development. - Be
a self-starter. - Effective communication skills. - Attention to
detail. - Work well under pressure in fast-paced environment. -
Ability to document work - Possess strong time management and
organizational skills. - Basic understanding of: Active directory;
Multiple operating systems; Technical support; Customer service JOB
FUNCTIONS: - Diagnose, troubleshoot, and resolve technical hardware
and software issues assigned to them. - Troubleshoot general
Microsoft Windows and Office issues. - Research solutions using
available information and resources. - Follow standard Service Desk
procedures by logging all service desk interactions via telephone,
customer walk-ins and documenting all IT ticket work using the
Service Now ticketing system. - Direct unresolved issues to the
proper tiers of technical support. - Set up new computers, hardware
and software for new employees. - Shadow all areas of IT to
strengthen general IT foundation. - Attend team and departmental
meetings to stay informed of current events. - Study new
technologies when time allows. - Participate and assist in minor
technology projects. - Perform other duties as assigned by
supervisor Election Systems & Software, LLC is an Equal Opportunity
Employer that does not discriminate on the basis of actual or
perceived race, color, creed, religion, national origin, ancestry,
citizenship status, age, sex or gender (including pregnancy,
childbirth and pregnancy-related conditions), gender identity or
expression (including transgender status), sexual orientation,
marital status, military service and veteran status, physical or
mental disability, genetic information, or any other characteristic
protected by applicable federal, state or local laws and
ordinances. Election Systems & Software, LLC's management team is
dedicated to this policy with respect to recruitment, hiring,
placement, promotion, transfer, training, compensation, benefits,
employee activities, access to facilities and programs and general
treatment during employment. Requirements: Compensation details:
22-22 Hourly Wage PI64404c2a7e26-37156-38826678
Keywords: Election Systems & Software, Omaha , Apply in 3 Minutes: Summer 2026 Internship - IT Service Center Technician, IT / Software / Systems , Omaha, Nebraska
