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LEVEL II SUPPORT ANALYST/SYSTEMS ADMINISTRATOR

Company: Aureus Group
Location: Omaha
Posted on: November 9, 2018

Job Description:

Aureus Group has partnered with a growing national company here in Omaha to find a Level II Support Analyst/Systems Administrator. The position will be responsible for Level 2 technical support and maintenance of IT assets such as servers, desktops, laptops, printers, and network equipment. The Level 2 Support Analyst will also assist in overseeing the health of corporate email, authentication and security services. This role will serve as an escalation point for the Help Desk and will participate in the after-hours / on-call support rotation schedule.

Responsibilities of the Level II Support Analyst/Systems Administrator:



  • Respond to, document and resolve Level 2 requests and incidents relating to hardware, software, and devices within the enterprise
  • Perform root-cause analysis, develop recommended procedures and controls for problem prevention
  • Conduct advanced technical troubleshooting and configuration for both Windows desktop and server operating systems
  • Perform and validate data backup and restoration processes for the enterprise
  • Interact with other team members in identifying areas to improve administration and customer service


    Qualifications of the Level II Support Analyst/Systems Administrator:



    • Four years minimum experience installing, troubleshooting and repairing hardware and software on Windows-based desktops and laptops
    • Proven experience in a technical support role with Active Directory, DFS, DNS, DHCP, and Windows Server and Desktop Operating Systems
    • Basic understanding of WAN/LAN/Cloud network technologies
    • Proven implementation and support experience on a technical level with the desired technologies


      PLEASE NOTE:



      • U.S citizens/Green card ONLY*
      • We CAN NOT accept 3rd party candidates*
      • We are unable to sponsor or transfer visas at this time*
      • Only candidates closely matching the clients required qualifications and experience will receive a reply.*


        At Aureus Group, were the recruitment advisors our clients trust to expertly uncover professionals with not only the experience, skills, and abilities, but also the passion, ethics, and integrity that are critical to your success. Were the experts professionals turn to for direct access to challenging and rewarding jobs in their field, many of which are unadvertised.

        If you have a background that lines up well with the Level II Support Analyst/Systems Administrator description and are interested in learning more about this opportunity, please apply online or call 888-239-5993 for a confidential conversation. Please refer to reference 18-841513 when inquiring.

        Position: Systems Administrator



        OS/Hardware: MS Windows



        For the most prompt response, please APPLY ONLINE.

        Resumes may also be sent to isjobs@aureusgroup.com or call (888) 239-5993 for more information.

        Applicants must be currently authorized to work in the United States on a full-time basis, and we will not sponsor applicants for employment visa status. We do not accept unsolicited applications or resumes from staffing, recruitment or other employment consulting firms.

        As always, there is never a fee for candidates to utilize our services.

        Keywords: Aureus Group, Omaha , LEVEL II SUPPORT ANALYST/SYSTEMS ADMINISTRATOR, IT / Software / Systems , Omaha, Nebraska

        Click here to apply!

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