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Technical Support Specialist

Company: West Corporation
Location: Omaha
Posted on: April 18, 2019

Job Description:

West?s Global Technology Services (GTS) division is looking for a Technical Support Specialist to be responsible for providing a consolidated point of contact as well as basic troubleshooting for impactful issues at our corporate headquarters in Omaha, NE. This awesome individual will quickly respond to inquiries from clients, provide basic troubleshooting and escalate to the appropriate internal resources as needed.? You will need to have excellent verbal and written communication skills to act on and/or create thorough documentation on technical issues. You will also need to be able to work an overnight shift of 3:00PM to 11:00PM, including weekends.Education

  • High school diploma or GED requiredExperience
    • Minimum 2 - 5 years? experience in a phone based client service position required, preferably in a help desk or technical support roleTechnical Knowledge
      • Minimum 1 year of experience with Windows platform and web based applications required
      • Minimum 1 year experience with customer relationship management software (e.g., Oncontact, etc.) preferredOther
        • Basic knowledge of Excel, Word, and Outlook requiredWest is connecting people and ideas.We are delivering on their potential.We are improving the way we work and live.
          ?At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network ? based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
          ?We Connect.? We Deliver.? We are WEST.
          ?Applications will be accepted through 4/17/2019
          ?Equal Opportunity Employer/Veterans/Disabled
          ?Don't forget to join our online talent community and 'Like' West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!
          ?
          ??

Keywords: West Corporation, Omaha , Technical Support Specialist, IT / Software / Systems , Omaha, Nebraska

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