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Sr. Application Support Engineer, Technology

Company: First National Bank of Omaha
Location: Omaha
Posted on: July 14, 2019

Job Description:

Job Description At First National, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. First National Bank is seeking a talented, self-driven and versatile individual to join our Electronic Funds Transactions Delivery Team. As part of a small technology delivery team practicing Agile and the Kanban methodology, you'll work closely with peer developers, testers, a systems analyst and scrum master to provide technical expertise and direction in supporting a variety of software solutions that span differing technologies. Following Agile practices, you will be an active participant in progressive elaboration, refinement and estimation sessions as well as daily standups. You will install, configure, test, implement and support third-party vendor applications and dependent components, with the goal to meet the expected value and align with customer expectations. Job Duties 1. Participate in all Agile ceremonies. 2. Collaborate with Solution Architect to create or update architectural diagrams as needed. 3. Work with teammates and IT peers to install, configure, test, deploy and support third-party software, upgrades and patches. This includes providing on-going support to our internal business units who utilize these third-party software applications as part of their daily operations. 4. Liaise with vendors and other technical support staff on installation tasks and problem resolution. 5. Provide on-going support in the form of application functional knowledge, support documentation, system monitoring and production support (including off hours and weekend on-call support as necessary). 6. Ensure software remains current, stable and compliant and meets enterprise standards. 7. Provide scripting support as needed. 8. Participate in Disaster Recovery planning and exercises. Qualifications 1. Bachelor's Degree in Computer Science, Information Technology or equivalent work experience 2. Minimum of 5 years' experience supporting third-party software installations including prior experience utilizing incident, change, and problem management processes 3. Experience in: - Third-party application installation, integration and on-going support - Windows and Linux OS knowledge - SQL knowledge - Batch scripting (DOS, PowerShell, etc.) - IIS 4. Excellent communication skills and a passion for enhancing the customer experience 5. Excellent problem solving and troubleshooting skills 6. Keen attention to detail with focus on quality 7. Ability to multi-task and adapt to changes quickly and positively 8. Strong collaboration and mentorship skills Additional Preferred Experience (not required) 1. Oracle, WebSphere/IHS 2. SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) 3. SSL Certificates 4. VisualCron scheduling software 5. .NET - C# 6. Experience working in an Agile environment 7. Experience in banking/financial services industry All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Keywords: First National Bank of Omaha, Omaha , Sr. Application Support Engineer, Technology, IT / Software / Systems , Omaha, Nebraska

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