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Contact Center Quality Specialist I

Company: Centene Coproration
Location: Omaha
Posted on: December 4, 2019

Job Description:

Description: Position Purpose: Conduct quality monitoring and auditing of all call agents at assigned call centers and plans. Perform quality check of calls received for new call centers and existing plans Identify and monitor trends and quality risks Deliver quality performance feedback to call agents and management Actively participate in quality calibration sessions with quality team members and call center management Assist with identifying and providing training in response to trends and patterns identified Assist with developing policies, procedures, and performance standards for call centers 10-15% travel require

Keywords: Centene Coproration, Omaha , Contact Center Quality Specialist I, Other , Omaha, Nebraska

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