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Captioning Representative

Company: Alorica
Location: Omaha
Posted on: December 5, 2019

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.?JOB SUMMARY

  • Our client is a federally funded telecommunications relay program that aids the deaf and hard of hearing community by efficiently and accurately re-voicing telephone conversations between a hearing party and a person with hearing loss via speech recognition software.
  • Captioning agents send real time text captions to customers using voice-to-text transcription software.? This service allows Americans with hearing loss to use the telephone for their daily communication needs.
  • This job requires the Captioning Agent to use their voice with the software to capture conversations. The agent must accurately repeat the conversation verbatim in real time.? Full-Time and Part-Time positions are available.?KEY JOB RESPONSIBILITIES
  • Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim
  • Maintain a high level of dictation speed and accuracy
  • Maintain strict consumer confidentiality
  • Ability to communicate effectively through reading, writing, speaking and listening?WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of?Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us.?But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at?our?best.?So what do you say? Ready to take the next step???? ?JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. ? DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
            ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Omaha , Captioning Representative, Other , Omaha, Nebraska

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