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Director, Product Management

Company: Fiserv
Location: Omaha
Posted on: September 12, 2020

Job Description:

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies ® for the seventh consecutive year.

Success Profile Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

9

Courageous 7

10

Strategic 8

Trustworthy 9

7

10

Motivational

Socially Conscious

Results Driven

Productive

Focused

Achiever

Problem-solver

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

Medical, Vision and Dental Benefits Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program Resources to elevate your well-being

401(k) and Employee Stock Purchase Plans When Fiserv performs well, so does your financial health

Employee Resource Groups Celebrating inclusion in the workplace

Paid Time Away Providing the time off to manage personal needs

Associate Experience: Hear from Veterans of the Armed Services Create Together Your Career and the Culture at Fiserv We are #FISVProud!! Associate Experience: Hear from Veterans of the Armed Services Create Together Responsibilities What does a great Director, Product Management do?

As the Director, Product Management for Credit Decisions, Partnerships and Scores, you will ensure that Fiserv delivers world-class credit decision and score capabilities for our credit and retail clients, client-centric solutions and maximize revenue and operational efficiency through charting and executing your product line roadmap, plan and go to market efforts. This will include modernizing our solutions to more client-centric solutions.

In this role, you will focus on the lifecycle management of our Credit Decisions and Scores products including revenue and cost targets. This includes the utilization of market research, the evaluation of technology trends, and the translation of product strategy into a product roadmap. In addition, you will support cross-functional product initiatives to execute against your roadmap aligning specific success metrics including financial targets, product adoption, and client engagement.

If this sounds interesting to you, read on!

To be successful in this role, you will focus on:

Product Plan and Roadmap: Craft the product vision and roadmap drive the next generation of Credit Decisions and Score solutions leveraging market trends analysis, competitive analysis, user experience best practices and client feedback.

Credit Decisions Product Development: Partner with core credit processing product teams, technology and implementation to develop Credit Decision and Score solutions using agile development best practices. Identify and execute on opportunities to accelerate the product development velocity.

Partner Management and Product Expert: Partner with strategic partners including credit bureaus and advanced analytics providers to co-develop world-class Credit Decisioning and Reporting capabilities for our Credit and Retail Processing clients which will deliver compelling value. Act as a subject matter expert on credit decision solutions with our top FI clients in partnership with our market management team.

Commercialization: Partner across market management, marketing, sales and technology to commercialize new Credit Decision products including packaging and pricing optimize value for clients and Fiserv.

Business Outcomes: identify and track operational metrics that will enable you to effective management your product line with a focus on client and business value. Track, drive and manage product line sales, revenue, adoption and costs outcomes to ensure value creation.

Strategic Initiatives: identify and lead strategic product initiatives focused on advanced analytics that enable you to have broad impact.

Qualifications for consideration:

7+ years of experience of product management experience spanning product development, product management and commercialization

5+ years of experience in the Payments Industry

Demonstrated experience managing strategic partnerships

Prior experience in crafting product plans and roadmaps that are client-centric and create value

Experience launching new products

Preferred Skills, Experience, and Education:

Experience in Analytics and/or Credit Decisions

Possess an entrepreneurial attitude

Who We Are:

Fiserv’s North America Credit & Retail Processing business serves the majority of the top 50 credit and retail issuers in the United States and Canada across multiple different segments – general purpose with national distribution, retail co-brands and private label, near and subprime, regional banks and group service providers (GSPs). The business was established over 40 years ago as First Data’s original offering based in Omaha, Nebraska and provides critical processing services to the financial services industry – with ~1 billion cards on file, processing tens of billions of authorizations annually and supporting clients through hundreds of billions of transactional calls. Serving our customers and the payments industry is at the heart of what we do and this role will be critical to delivering on the promise of our brand and dedication to clients.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Join our talent community and stay informed about Fiserv career news, events and new opportunities.

We are #FISVProud - hear it straight from our associates and decide for yourself if Fiserv is right for you!

At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.

Take a peek inside our innovative culture and explore real associate stories that will help you Find Your Forward.

Candidate Resource Center Need answers to a question about our process? Curious to learn more about next steps once you apply? Selecting your next career is no small matter, so that’s why we are here for you every step of the way. Learn more about our application, selection and hiring process, and get the answers you need to FAQs about recruiting at Fiserv.

® 2020 Fortune Media IP Limited. All rights reserved. Used under license. FORTUNE and World's Most Admired Companies are registered trademarks of Fortune Media IP Limited and are used under license.FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Fiserv Solutions, LLC..

Keywords: Fiserv, Omaha , Director, Product Management, Other , Omaha, Nebraska

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