Premier Senior Living Community offering independent living,
assisted living and memory care has an immediate opportunity for an
Regional Operations Manager.
Works in partnership with community management team to deliver
the Red-Carpet Experience to Residents and Team Members. The
Regional Operations Manager provides leadership and oversight for
the day-to-day operations of multiple senior living communities,
both existing and any new managed sites within their region. This
position is responsible for identifying revenue generating
opportunities, growing occupancy, controlling costs, monitoring
budgets, promoting employee engagement, and fostering a work
environment that reflects the company mission, values and
principles. The Regional Operations Manager ensures quality
assurance and regulatory compliance measures are being maintained
through adherence to policies and procedures. This individual works
closely with community directors to provide support, training, and
mentoring that establishes accountability of their community. The
Regional Operations Manager provides support to assigned
communities for planning, developing, organizing, implementing and
directing overall operations. Must possess the ability to empower
staff to deliver quality personal care and act in accordance with
the five core values and four core principles. Delivers and directs
the company’s brand and program standards to enhance the physical,
social, emotional, spiritual, and intellectual needs of residents.
Coordinates and handles administrative duties associated with
operations and resident care in accordance to state law. Relies on
extensive experience and judgment to plan and accomplish goals.
Leads and directs the work of others. A wide degree of creativity,
initiative, autonomy, and latitude is expected .
Responsibilities include, but are not limited to:
Work in partnership with Community Directors to lead community
culture that acts with compassion and integrity.
Identify and help resolve operational issues in communities.
Provide support to community leaders through weekly visits
focusing on overall operations, resident and employee satisfaction,
occupancy, marketing and sales, staffing, training, and financial
Support community leaders with marketing and sales initiatives
to increase occupancy and generate revenue.
Assist in the development of community budgets, monitor results,
and hold sites accountable for financial performance.
Conduct resident and employee surveys - identify successes and
gaps in service; implement necessary steps to correct
Ensure staff training is complete and meets all regulatory
Ensure compliance with government regulations.
Provide support, guidance and direction to Directors.
Monitor licensing, governmental funding, housing and medical
Participate in mock surveys and support sites through state
audits; address any deficiencies.
Assist in investigating any vulnerable adult complaint.
Implements policies and procedures. Monitors achievement of
goals and objectives for the community consistent with established
philosophy and standards of practice.
Monitors the implementation of current policies and procedures,
which reflect adherence to corporate and external regulatory
guidelines. Reviews new regulatory directives and implements
changes as needed.
Schedules periodic site visits to provide supervision, ensure
communication, and to monitor the overall operation. Conducts
facility reviews based on operational needs, changes in management
and commitment to regulatory compliance.
Participates in State and Federal surveys and compliance
investigations. Supports and follows up with communities in
identifying trends and assists in the development of corrective
action plans and troubleshooting resolutions.
Conducts compliance audits at assigned communities. Assist in
coordinating actions plans to minimize liability and risks as a
result of compliance audit.
Assist Community Directors with recruitment, selection,
training, performance evaluation and counseling of staff.
Maintains effective communication between management team
members and communities.
Attend all mandatory meetings and trainings.
Must stay in compliance with all state, federal, and government
May be requested to serve as temporary, interim Community
Uphold confidentiality and Health Insurance and Portability and
Accountability Act (HIPAA) regulations.
Daily email, phone calls, and AR Report Review.
Participate in regularly scheduled marketing, financial, and
leadership phone calls.
Quarterly Operations QA and Market Rate Review/Increase.
Annual business and capital improvement plans.
Periodically travel overnight and work flexible schedules.
Immediate response to emergent situations and events
Perform other duties as assigned.
Bachelor's degree (B. A.) from four-year college or university;
or three to five years related experience and/or training; or
equivalent combination of education and experience.
Maintains valid drivers license and ability to drive.
Three to five years’ experience managing senior living
Ability to plan, organize, develop, implement, and interpret
programs, goals, objectives, policies, and procedures.
Outstanding interpersonal skills and verbal and written
Must be able to relate professionally and positively to
community staff and to work cooperatively with associates of all
levels and to represent the community in a positive manner.
Must be able to read, write, speak, and understand the English
High level of proficiency with Microsoft programs including
Excel, Word, Outlook and PowerPoint.
We offer a competitive wage, full benefits and many more
If you have a passion for helping people and want to grow
professionally, please send your resume to for immediate
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