17889 Chicago St, Home 2 Suites
Omaha, NE, 68118, US
Job Title : Director of Sales FLSA Status: Exempt
Department: Hotel - Sales Benefits Level: Mgmt
Reports To: General Manager Approved Date: October
Oversees the sales of the products and services of the hotel,
banquet and restaurant. Supervises sales department employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Participates in preparation of annual budget and oversees
development and implementation of marketing plans and action plans,
development of special promotions or packages, and ideas to build
Tracks activities of the competition and the market and the
hotel's position in the market and communicate significant changes
to General Manager and Director of Operations.
Participates in industry and civic organizations to promote
Makes solicitation and service calls in person, through
mail/email, and by telephone on assigned accounts to promote and
sell hotel, banquet and restaurant facility space and services.
Makes solicitation calls to potential new accounts. Responds to
inquiries from customers, prospective clients and the corporate
Prepare proposals and confirmations for group bookings, conducts
tours of the property with prospective customers.
Informs other departments of upcoming events and works with them
to ensure proper planning throughout the property.
Maintains and uses the accounts tracing system/database and
customer account files to generate future business. Ensures
proper use of all KHC computer systems.
Follows company credit and deposit policies when booking
Prepares sales reports and records sales calls and activities as
Monitors guest satisfaction through follow-up surveys, thank you
cards and calls.
Meets and/or exceeds individual quantitative revenue and
production goals set forth by the General Manager.
Compliance with Human Resource policies and procedures as
outlined in HR Administration & Operations Guide.
Timely processing of invoices and follows all purchasing
KHC POLICIES: Responsible for following all KHC policies
and procedures as set forth in the KHC handbook and property
specific guidelines/standards. These policies include dress
code, safety and performance standards. Employees must also
maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-4 employees
in the Sales Department. Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
monitoring and appraising work performance; rewarding and
disciplining employees; addressing complaints and resolving
QUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate's degree (AA) or
equivalent from a two-year college and 3-5 years experience; or
Bachelors Degree and one to two years related experience; or
equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze and interpret
general accounting reports, policies & procedures, and
instructions. Ability to read and implement safety policies &
procedures. Ability to write reports, business correspondence
and procedure manuals. Ability to effectively present
information and respond to complaints or inquiries from groups of
managers, customers, employees and general public. Ability to
communicate clearly in person, by telephone and in writing.
MATHEMATICAL SKILLS : Ability to understand, interpret and
utilize accounting concepts such as general ledger, accounts
payable, payroll, accounts receivable, purchasing, night audit,
cash handling and budget development / management.
REASONING ABILITY: Ability to define problem, collect
data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of instructions in mathematical,
formula or procedural form and deal with several abstract
CERTIFICATES, LICENSES, REGISTRATIONS :Franchise specific
certification if required by the franchise of the business unit.
Must have valid driver’s license and proof of insurability.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
While performing the duties of this job, the employee is
regularly required to stand; use hands to handle, grasp or type;
and talk or hear. The employee frequently is required to walk
and reach with hands and arms. The employee is occasionally
required to sit; climb or balance; stoop, kneel, crouch, bend or
twist; smell; and to push, pull or lift over 10 pounds. The
employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception,
and ability to adjust focus.
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow
proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and various
types of driving conditions. The noise level in the work
environment is usually moderate.
ACCOMODATION: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
CRISIS MANAGEMENT: Must be able to handle a crisis in a
calm, effective manner. This includes upset guests, fire,
tornado, armed robbery and assault, bomb threats and accidents.
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