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Help Desk Specialist

Company: Eliassen Group, LLC
Location: Omaha
Posted on: September 17, 2020

Job Description:

Are you a self-motivated Help Desk Specialist with a demonstrated history of providing high level customer service and satisfaction?If so, we may have the ideal role for you with our client in Omaha.We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Responsibilities of the Help Desk Specialist: Act as technical resource to support at least one product and/or tool Independently evaluate and resolve incidents and issues associated with assigned products/tools Escalate incidents and problems appropriately when needed Implement complex changes to the environment Rotating on-call support schedule may be required Requirements of the Help Desk Specialist: Technical experience in a production support team At least 1 year of experience in at least one technology in the distributed, network, host, and/or voice environments Ability to execute routine and complex problem diagnostics, incident management, and product installation/support Self motivated, able to work independently, demonstrated effective decision making skills Experience conducting small training sessions preferred Keywords: Help Desk Specialist, Technical Support, Desktop Support, Incident ResponseJob ID: 344655

Keywords: Eliassen Group, LLC, Omaha , Help Desk Specialist, Other , Omaha, Nebraska

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