Customer service

Company: Collabera
Location: Omaha
Posted on: November 18, 2020

Job Description:

Omaha, Nebraska Skills Other,Access,Reporting,research,Training,Presentation,Testing,VPN,Empathy,Listening, Communication, Business,Interpersonal Skills Other Description Respond to customer requests via telephone, providing excellent service to customers who have group disability insurance. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and using strong communication skills, keen listening skills and empathy. Support special product andor service campaigns as needed, or if solicited by the customer. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Training will be 100 virtual. Selected candidates will be required to participate in a virtual forum. Participation includes, but is not limited to, daily sharing of video camera, asking clarifying questions, Contributing to class discussion, and volunteering to answer questions posed by the trainer. Time, the details to when we will return to the office is unknown. This is not intended to be a virtual position.

Keywords: Collabera, Omaha , Customer service, Other , Omaha, Nebraska