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Data Center Services Associate

Company: Alorica
Location: Omaha
Posted on: November 18, 2020

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB FUNCTIONS bull Responsible for directing and supporting the coordination and implementation of new and existing data centers including installing, upgrading and maintenance of hardware and equipment at assigned data centers bull Provide on-site information to support the design and performance of the data center. bull Monitor, respond to and resolve both basic and complex equipment issues. bull Implement emergencydisaster recovery plan as directed. bull Responsible to train new members of the Data Center support team and provide direction and oversight to junior members of the team. KEY JOB RESPONSIBILITIES bull Coordination and implementation of new and existing data centers including installing, upgrading and maintenance of hardware and equipment at assigned data centers bull Partner with off-site staff (e.g., Engineers, IT department staff, etc.) to provide on-site information to answer questions and assist with equipment installation, upgrading, cabling or technical maintenance, and to resolve issues at the site. bull Partner with Facilities staff to provide IT power requirements and requests in the assigned data centers. bull Provide a variety of information such as measurements, status of equipment, placement of telecom and computer cables, as requested, to support the design and performance of the data center. bull Recommend and implement performance improvement initiatives. bull Respond to both basic and complex equipment issues with a sense of urgency, escalating to supervisor those issues outside of employee's control. bull Provide tape backup support for the tape library systems in the assigned data centers. bull Report on floor plans which annotate location of equipment, cabling, connection points, and capacities for power and air conditioning equipment ensuring to adhere to departmental standards. bull Handle shippingreceiving and storage of all IT equipment in the assigned data centers. EmergencyDisaster Recovery Plan - bull Verify components of the emergency power back-up systems are in place and working bull Implement emergencydisaster recovery plan as directed bull Recommend and implement DR improvement initiatives. bull Respond to scheduled and unscheduled outages in a timely manner ensuring adherence to departmental procedures and standards escalating to supervisor any issue outside employee control Project Assistance - Participate and lead in the activities associated with a variety of departmental projects ensuring established timelines are met bull Prepare reports, material and documentation as requested bull Update project plan as required bull Create and maintain organized project files bull Provide project lead with status reports throughout assigned projects detailing project status and timeline bull Recommend and implement project improvement initiatives Team InterfacesCustomer Service - Establish and maintain a professional relationship with internalexternal customers, team members and department contacts. bull Cooperate with team members to meet goals or complete tasks. bull Provide direction, training, and guidance to junior members of the data center team bull Provide quality customer service that exceeds customer expectations and improves level of data center service being provided - Passion, Performance, Possibilities. bull Treat all internalexternal customers, team members and department contacts with dignityrespect - Making Lives Better One Interaction at a Time. bull Appropriate manage escalations from other data center team members that could adversely impact the data center services being provided. bull Escalate to supervisor any situation outside the employee's control that could adversely impact the data center services being provided. Qualifications JOB REQUIREMENTS Minimum Education and Experience bull High School Diploma or GED bull Minimum 5 years experience in computer operations, telecommunications, desktopPC support or related field required bull Minimum 5 years Data Center or TelcoIDC Environment preferred ABOUT ALORICA Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Omaha , Data Center Services Associate, Other , Omaha, Nebraska

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