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Operations Systems Analyst

Company: Apex Systems
Location: Omaha
Posted on: November 20, 2020

Job Description:

Business Job Title- IT Systems Admin 1 Shift- 10 PM to 630 AM Monday through Friday - so that is start the week at 1000 PM Monday night and end the week Saturday morning at 630 AM Reason for Need Project- Backfilling Location Location Preferences Omaha candidates only at this time. DurationPotential Extension- 6 months Interview Process- One round hour interview unless two is needed if there are multiple candidates. Interviews will start at 400pm CST. Any challenges contractor will be facing in this role- Being able to search through available information and research available information to tie it to current incidents to see if they impact brokerage operations to then solution it. The ability to triage situations and their urgency levels using sound critical thinking and decision making based on information derived from quickly researching issues in relation to the Brokerage Operation business unit. Top Must Have SkillsQualifications- Must be able to understand upstream and downstream organizational impacts as a result of system issues and communicate action plans to multiple levels of management. Must be able to work independently and be proactive. The ideal candidate will not expect to have work pushed to them but will actively monitor for issues that are important to resolve for Brokerage Operations Business Partners, and will take the initiative to get involved with resolving. Top Nice to Have SkillsQualifications- Experience with tidal is a strong nice to have. Familiarity with Remedy to monitor progress and tie into other tools. Experience with Jira would be great as well. Ability to effectively utilize Slack to keep in touch with and be responsive to the team, communicate to our Business Partners, and as a tool to understand and be aware of Tech issues that are happening. Soft Skills- Good communication skills. We want someone who is ready and willing to work those 40 hours per week, is reliable, will be on-time Typical Day in the Role- - They would first get up to speed on issues from previous shift, monitoring Remedy Incident Queue and working issues from that queue, monitoring the Outlook Team In-box and responding to requests and issues that arrive at that location, communicating to the business on incidents that are deemed more impactful, following up on previous incidents to identify root causes and ensuring problem investigations are completed when applicable. At end of the shift to ensure that turn over for next worker on shift is smooth, This is an overnight position Hours 1000pm - 630am Responsibilities bull Must demonstrate a sense of urgency and commitment to provide the highest level of client service possible bull Must demonstrate solid decision making and problem solving skills bull Ability to perform multiple tasks and efficiently organize work, based on business conditions bull Ability to operate efficiently in a fast-paced environment Requirements bull Two years of experience working in a service oriented role is a plus but not required bull Must possess the ability to communicate clearly and professionally with clients, Associates, and management through verbal and written correspondence bull Ability to quickly assimilate and understand the systems and applications utilized throughout the company bull An understanding of basic Internet operations and knowledge of Windows based programs If interested please send resumes to Noah at EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Omaha , Operations Systems Analyst, Other , Omaha, Nebraska

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