Call Center Customer Experience Associate
Company: Cox Communications Inc
Posted on: November 20, 2020
Primary Location: 11505 W Dodge Rd, Omaha, NE, USA Division: Cox
Communications Inc Job Level: Individual Contributor Travel: No
Schedule: Full-time Shift: Evening Job Requisition Number: 207871
CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Connections are important, and we re not talking about pairing a
Bluetooth. We re talking about that remarkable connection that
happens between a customer and an associate who truly gets their
needs. It s that I wanna keep coming back feeling of delight that
we aspire to make as commonplace and predictable as the smile a
solid game of peek-a-boo brings to the face of a newborn.
We re Cox Communications, part of the Cox family of businesses. We
built our business and our brand on the notion of connections, with
our customers and with our employees. We re on a quest for a Call
Center Customer Experience Associate - Work From Home who shares
our passion for connectivity. This is a person who has some
flexibility and is open to working a non-traditional schedule.
If it sounds like we re on your frequency, then keep reading.
If you re looking for a great company and want to work from home,
this could be the job for you. As part of a customer experience
driven team, you will earn an hourly rate of $15.00. You will earn
an extra $1.25/hour from 6pm-10pm. Afternoon and/or evening hours
are expected to be the primary hours you will work as a new hire to
the organization. If it sounds like we re on your frequency, then
NOTE : There could be a live video interview required during our
What You ll Do
You ll be a real-time troubleshooter for customers in need, helping
them get their heads around their equipment and how to use it. From
changing passwords to setting DVRs, you ll help them navigate
challenges with clarity and professionalism. No IT degree required,
just a passion for helping customers.
You ll strive to resolve issues on the first call, ensuring our
customers never get lost in a frustrating call transfer maze. You
ll also provide world-class service by selling them solutions that
enrich their experiences.
And speaking of customer experiences, you ll totally own that.That
means you ll be expected to think and act in ways that put our
customers first, exceeding their expectations with world-class
What s In It For You?
Hey, what s a great job without the best possible technology at
your fingertips? We know you re going to need the best workspace
tools and technology and Cox makes sure you have the most
innovative equipment and resources available so you can always
There s no firewall between you and competitive pay, generous
incentives, and other compensation perks (401k + company match,
comprehensive medical benefits, etc.). Need to download some other
benefits? We also offer generous Paid Time Off (PTO) , offer
tuition reimbursement for academic pursuits, adoption assistance,
paid time off to volunteer, childcare and eldercare resources, pet
insurance (cool, right?) and much more.
Growth is a good thing, and you ll have opportunities to learn and
train so you can always continue sharpening your skills. And we ll
encourage you to explore opportunities within the Cox family of
businesses from smart home automation and green modes of
transportation to esports and clean energy so that you can always
look for new challenges and opportunities to make an impact.
While we re looking for flexibility, we re also offering it! You
like working from the comfort of your home, shoes off with your pup
by your side? You can kick it in your own crib, connecting with
customers remotely while working from home .
For you to do your best work, you need an outstanding company
culture supporting you. At Cox, we strive to be mindful of your
bandwidth, with flexibility and a focus on quality of life. Our
diverse, inclusive culture invites you to bring your authentic self
to work. The mutual trust between our leadership and our teams
means you re working in an environment that supports collaboration
through innovation, and real change driven by people like you.
Who You Are
You re as comfortable with customers as you are with computers,
handling both with sage-like wisdom and patience. Constant change
doesn t clog up your bandwidth. You can adapt to whatever comes
your way with curiosity and enthusiasm. You re personable, creating
authentic connections with customers and can be a product
ambassador to educate them on our products and services.
You re confident in your ability to troubleshoot technical issues
and upsell when the moment is right. You re always aiming for the
Cloud, dedicated to constant improvement of your technical skills,
knowledge, and understanding.
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products
You must live within the Omaha and surrounding communities
You must have high-speed internet connection available in your
Live within an area of the Omaha and surrounding communities where
Cox Communication services are available
6+ months of experience troubleshooting basic hardware, software,
and/or connectivity issues
6+ months of experience working in a position that requires meeting
Keen aptitude for helping customers and a customer experience
1-2 years of work experience in a customer service role, not
necessarily specific to call centers
Enthusiastic and personable, with the ability to adapt and thrive
in constant change
Previous telecommunications experience
Join the Cox family of businesses and make your mark today!
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of
human connection through broadband applications and services. The
largest private telecom company in America, we proudly serve six
million homes and businesses across 18 states. We're dedicated to
empowering others to build a better future and celebrate diverse
products, people, suppliers, communities and the characteristics
that makes each one unique.
We are the Cox family of businesses. We began our journey back in
1898 as a local newspaper business, empowering readers with
knowledge on changing events and issues impacting the world around
them. Our roots in journalism continue to inform how we re making
our mark on the world. In news, business and life, change is
constant, and we know great things never came from comfort zones.
Today, we re powering smart cities with powerhouse broadband
communications, pioneering greener modes of transportation, and
hatching new technologies to slash the glut of global waste. And
after 125 years, we re just getting started! Our businesses include
iconic consumer brands like Autotrader, Cox and Kelley Blue Book,
along with leading b2b brands like Manheim, Cox Business and vAuto.
We re also invested and investing in technology startups and new
spaces like clean tech, health care and esports. Learn more about
us and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer. All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Keywords: Cox Communications Inc, Omaha , Call Center Customer Experience Associate, Other , Omaha, Nebraska
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