Call Center Customer Experience Associate

Company: Cox Communications Inc
Location: Omaha
Posted on: November 20, 2020

Job Description:

Primary Location: 11505 W Dodge Rd, Omaha, NE, USA Division: Cox Communications Inc Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Evening Job Requisition Number: 207871 CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE



Connections are important, and we re not talking about pairing a Bluetooth. We re talking about that remarkable connection that happens between a customer and an associate who truly gets their needs. It s that I wanna keep coming back feeling of delight that we aspire to make as commonplace and predictable as the smile a solid game of peek-a-boo brings to the face of a newborn.


We re Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We re on a quest for a Call Center Customer Experience Associate - Work From Home who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule.


If it sounds like we re on your frequency, then keep reading.

If you re looking for a great company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $15.00. You will earn an extra $1.25/hour from 6pm-10pm. Afternoon and/or evening hours are expected to be the primary hours you will work as a new hire to the organization. If it sounds like we re on your frequency, then keep reading.

NOTE : There could be a live video interview required during our recruitment process.

What You ll Do


You ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.


You ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You ll also provide world-class service by selling them solutions that enrich their experiences.


And speaking of customer experiences, you ll totally own that.That means you ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.


What s In It For You?



Hey, what s a great job without the best possible technology at your fingertips? We know you re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.



There s no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). Need to download some other benefits? We also offer generous Paid Time Off (PTO) , offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.





Growth is a good thing, and you ll have opportunities to learn and train so you can always continue sharpening your skills. And we ll encourage you to explore opportunities within the Cox family of businesses from smart home automation and green modes of transportation to esports and clean energy so that you can always look for new challenges and opportunities to make an impact.


While we re looking for flexibility, we re also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home .



For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you re working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who You Are

You re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn t clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You re personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.



You re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You re always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.



Qualifications :

Minimum:


High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
You must live within the Omaha and surrounding communities
You must have high-speed internet connection available in your home


Preferred:


Live within an area of the Omaha and surrounding communities where Cox Communication services are available
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
6+ months of experience working in a position that requires meeting sales goals
Keen aptitude for helping customers and a customer experience focus
1-2 years of work experience in a customer service role, not necessarily specific to call centers
Enthusiastic and personable, with the ability to adapt and thrive in constant change
Previous telecommunications experience


Join the Cox family of businesses and make your mark today!



Who We Are



About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.



About Cox

We are the Cox family of businesses. We began our journey back in 1898 as a local newspaper business, empowering readers with knowledge on changing events and issues impacting the world around them. Our roots in journalism continue to inform how we re making our mark on the world. In news, business and life, change is constant, and we know great things never came from comfort zones. Today, we re powering smart cities with powerhouse broadband communications, pioneering greener modes of transportation, and hatching new technologies to slash the glut of global waste. And after 125 years, we re just getting started! Our businesses include iconic consumer brands like Autotrader, Cox and Kelley Blue Book, along with leading b2b brands like Manheim, Cox Business and vAuto. We re also invested and investing in technology startups and new spaces like clean tech, health care and esports. Learn more about us and the common purpose that unites us at coxenterprises.com.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Keywords: Cox Communications Inc, Omaha , Call Center Customer Experience Associate, Other , Omaha, Nebraska