Reservation Specialist - Bilingual a plus!
Company: Transdev North America
Location: Omaha
Posted on: January 12, 2021
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Job Description:
OverviewThe Reservation Specialist takes customer calls and
preauthorizes customer rides using a computerized scheduling
system. Performs day of service dispatch duties as needed. Wage is
$12/hour, and $13/hour for bilingual (Spanish).This position will
be REMOTE, but requires in-person, socially distanced training to
start. Position will return to in-office when pandemic
ends.Responsibilities* Answers customer calls and inputs all
customer rides using a computerized scheduling system* Enters new
customer information or changes into the system* Provides customer
service with late vehicle service, verifying "No Shows" and
assisting riders with resolving service related complaints*
Monitors efficiencies of manifests to ensure that routes are
logical and efficient based on customer needs.* Maintains a clean
and well-organized work area* Spanish speaking required. Other
duties as required.QualificationsEducation: * High School Diploma
or GED equivalentExperience: * 1 or more years of customer service
experience preferredSkills and Knowledge Required: * Ability to
read, comprehend and understand maps* Ability to read, understand,
interpret, and explain transit system operating rules, regulations,
policies, phases and routes* Basic math, writing, and computer
skills* Ability to communicate via telephone with clear speech and
a pleasant phone manner* Must have working proficiency speaking in
Spanish* Travel requirement (as a percent): Pre-Employment
Requirements: * Must submit to drug testing and a background
checkPhysical Requirements: * Must be able to work shifts or
flexible work schedules as needed.* 100% of work is accomplished
indoors and in air conditioned or well ventilated facilities* Work
is accomplished in an office or in a cubicle space equipped with a
telephone and computer.* The employee is generally subjected to
long periods spent sitting, typing, or looking at a computer
screenFor more information please visit our website at
www.transdevna.com/careersThe above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions
upon request. Transdev is an Equal Employment Opportunity (EEO)
employer and welcomes all qualified applicants. Applicants will
receive fair and impartial consideration without regard to race,
sex, color, national origin, age, disability, veteran status,
genetic data, gender identity, sexual orientation, religion or
other legally protected status, or any other classification
protected by federal, state, or local law.EEO is the Law Poster:
http://www1.eeoc.gov/employers/poster.cfm Drug free workplace If
based in the United States, applicants must be eligible to work in
US without restrictions for any employer at any time; be able to
pass a drug screen and background check Job Locations
US-NE-OmahaPosted Date 2 months ago (9/30/2020 5:39 PM)Requisition
ID 2020-13355Position Category Customer Service/Call
Center/Dispatch/Reservationist/SchedulerInternal Reference
402Company/Division IntelliRide
Keywords: Transdev North America, Omaha , Reservation Specialist - Bilingual a plus!, Other , Omaha, Nebraska
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