Technical Writer
Company: Intrado
Location: Omaha
Posted on: January 13, 2021
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Job Description:
Intrado is a global provider of communication and network
infrastructure services. Intrado helps its clients more effectively
communicate, collaborate and connect with their audiences through a
diverse portfolio of solutions that include unified communications
services, safety services, interactive services such as automated
notifications, telecom services and specialty agent services. For
30 years, Intrado has provided reliable, high-quality, voice and
data services. Intrado has sales and operations in the United
States, Canada, Europe, the Middle East, Asia Pacific and Latin
America. At Intrado, we are dedicated to delivering and improving
upon new channels, new capabilities and new choices for how
businesses connect and engage with their end customers. We develop
technology-enabled communications solutions that change the way we
work and improve the way we live. We are a collective effort of
enterprise and individuals, of communities and customers, of
partnerships and families. We are the sum of our entire network -
based on the four pillars of trust, innovation, collaboration, and
execution and the hard work of people who share our vision. We are
at the core of a technology and communications engine that is
changing the world.Our Product Management team is hiring a
Technical Writer to be remotely based or office based in Omaha. The
Technical Writer and will be responsible for all internal and
external documentation on the products developed by the Product
Development teams. This will include API specifications, internal
development documentation, data sheets, UI guides, etc... The
audience for the Technical Writer can vary from business executives
to application engineers and the material developed will need to be
consumable by either spectrum. The Technical Writer will be
responsible for speed to knowledge and active consumption of the
technologies documented improving speed to utilization.The
Technical Writer will be responsible for creating and maintaining
end-user documentation which may include technical specifications,
document design requirements, and department style guide standards
ensuring adherence to department policies and established
deadlines; translate technical/non-technicalinformation into
manuals/web-based documents for non-technical/technical users
ensuring documentation is kept up-to-date; research existing
programs to determine if requirementsdocumentation has been
completed and follows a format required by the client or
department;proactively oversee the activities involved in quality
resolution of problems related todocumentation issues; participate
in activities associated with assigned projects, ensuring tasksare
completed in a timely, accurate, and quality manner, striving to
meet and exceed expectations.Job Requirements:MINIMUM
QUALIFICATIONSApplicant for this job will be expected to meet the
following minimum qualifications.Education* Bachelor's degree from
an accredited college or technical school. Major course work
incomputer science, MIS, Journalism, Communication, English or
related field preferred* Equivalent work experience in similar
position may be substituted for educational requirementsExperience*
Minimum 2 years technical writing or documentation experience
required* Minimum 1 year experience in the IVR/Speech Recognition
industry preferredTechnical* Based on department or area of
responsibility the following may be required:* Minimum 1 year
experience with Visio* Based on departmental need the one or more
of the following may be preferred:* Minimum 1 year of experience
with Photoshop, Illustrator, Adobe Pro, InDesign or HTMLOther*
Intermediate knowledge of MS Word, Excel, and PowerPoint
requiredOur solutions connect people with each other, and the
information needed to gain insights for better decisions on the
issues that matter most - Information to Insight. Intrado has sales
and/or operations in the United States, Canada, Europe, the Middle
East, Asia Pacific, Latin and South America and is an Equal
Opportunity Employer - Veterans/Disabled and Other Protected
Categories.#taleoapplyThe position will be posted at least a
minimum of 7 days and then until it is filledDon't forget to join
our online talent community and "Like" Intrado Careers on Facebook
to receive updates about exciting opportunities and network with
other Intrado employees!
Keywords: Intrado, Omaha , Technical Writer, Other , Omaha, Nebraska
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here to apply!
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