Global Irrigation Product Support Specialist - Spring 2021 Internship
Posted on: April 9, 2021
Global Irrigation Product Support Specialist " Internship
Lindsay Corporation is a global company, headquartered in Omaha,
Nebraska, focused on providing irrigation and infrastructure
solutions to meet the needs of a growing population. As one of the
worlds leading providers of irrigation and water management, its
Zimmatic systems are operating in more than 90 countries. Lindsay
Corporations infrastructure division offers a wide range of
products that aid in roadway maintenance and transportation safety.
Since 1955, Lindsay Corporation has been at the forefront of
research and development of products and services designed to meet
the needs of a constantly evolving world.
Lindsay Corporation is hiring a new GLOBAL IRRIGATION PRODUCT
SUPPORT SPECIALIST " Internship. This role will have global
responsibilities for assisting FieldNET users (Dealers, Growers and
Internal) with operational and technical support needs through
multiple medias. This position is responsible for answering
incoming phone calls and emails from customers and addressing their
questions and concerns regarding FieldNET products, systems and
services as well as troubleshooting any technical problems they may
This is an internship opportunity starting in February, 2021 and
ending in August 2021. This position is hourly at 40 hours per
week. Work week is Monday through Friday and can include Saturdays.
Any hours worked over 40 hours per week will be paid at time and a
half. The position will be based at our new Corporate office
located at 180 th & Dodge in Omaha NE. At the end of the
assignment, full-time employment could be considered based on
skills and knowledge obtained through the assignment and current
Duties & Responsibilities
- Handle incoming calls and emails for basic
Dealer/Grower/Lindsay internal team inquires following department
standards for delivering world class customer service.
- Open and close 100% of cases logged. Case records must be
detailed and accurate for every call or email handled to include
details related to customer issues, status progress and problem
resolutions utilizing our department case management system.
- Process FieldNET subscription requests.
- Build a general knowledge of the entire FieldNET product suite
and how it interacts with our Lindsay Zimmatic products and
- Resolves basic customer issues; helps them understand how to
use FieldNET, assists with basic configurations and
- Assists with performing basic customer acceptance testing of
enhancements, new products and/or bug fixes for the FieldNET
systems and supporting third party systems.
- Completes various assigned tasks to support the FieldNET
- Work closely and build relationships with the FieldNET Team and
other Lindsay employees to support our One Lindsay Culture.
- Bachelors degree or working towards a bachelors degree in an
agriculture or business. Previous experience working in Customer
Support/Help Desk environment or working in an agriculture or
electrical field is preferred.
- Excellent verbal and written communication skills.
- Strong Customer Focus
- Robust problem-solving skills, the ability to learn from doing,
personal accountability, and a positive and professional
- Good organizational skills and the ability to multi-task is
- Ability to aspire to and demonstrate Lindsays Vision, Values
and Behaviors daily.
Working Environment and Physical Efforts
Work is typically performed in an office environment.
Position may require lifting up to 50lbs using safe lifting
techniques, carrying, bending, kneeling, pivoting, reaching,
standing, climbing stairs, handling, gripping, grasping and
visually inspecting equipment parts.
The position is required to use hands to finger, handle, or feel
and reach with hands and arms while in the office with various
files and forms and while working on the computer.
Specific vision abilities required by this job include close
vision, distant vision, peripheral vision, and depth
Keywords: CareerLink, Omaha , Global Irrigation Product Support Specialist - Spring 2021 Internship, Other , Omaha, Nebraska
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