CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Company: Cox Communications
Location: Omaha
Posted on: April 10, 2021
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Job Description:
CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
To contact recruiter directly, please use the following email:
Rinku.Bhatnagar@coxinc.com
Connections are important, and we're not talking about pairing a
Bluetooth.-We're talking about that remarkable connection that
happens between a customer and an associate who truly -gets- their
needs.-It's that contagious -I wanna keep coming back- connection
that we aspire to make as commonplace as hipster podcasts.
We're Cox Communications, part of the Cox family of businesses.-We
built our business and our brand on the notion of connections, with
our customers and with our employees.-We're on a quest for a
full-time-Call Center Customer Experience Associate---Work From
Home-who shares our passion for connectivity.-This is a person who
has some flexibility and is open to working a non-traditional
schedule.
If you're looking for a good company and want to work from home,
this could be the job for you. As part of a customer experience
driven team, you will-earn an hourly rate of $15.00.-You will earn
an extra-$1.25/hour from 6pm-10pm and/or an extra $2.25/hour from
10:01pm-6am. We have a shift bid process that you will go through
before you are finished with the training program. During this time
you will work with your Onboarding Supervisor when schedules are
shared for you to select.-Our schedules are dependent on the needs
of the business and when our customers need us.-Therefore, you will
see a mix of schedules that are 8 hour and/or 10 hour schedules for
you to choose from. The schedules provided will match our operating
model of a 24-7, 7 days a week, both weekend days and holidays,
call center environment and may vary by location.-If it sounds like
we're on your frequency, then keep reading.
NOTE:-There could be a live video interview required during our
recruitment process.
What You'll Do
You'll be a real-time troubleshooter for customers in need, helping
them get their heads around their equipment and how to use it.-From
changing passwords to setting DVRs, you'll help them navigate
challenges with clarity and professionalism.-No IT degree required,
just a passion for helping customers.
You'll strive to resolve issues on the first call, ensuring our
customers never get lost in a frustrating call transfer maze.
You'll also provide world-class service by selling them solutions
that enrich their experiences.
And speaking of customer experiences, you'll totally own that.-That
means you'll be expected to think and act in ways that put our
customers first, exceeding their expectations with world-class
customer service.What's In It For You?
Who You Are
You're as comfortable with customers as you are with computers,
handling both with sage-like wisdom and patience. Constant change
doesn't clog up your bandwidth. You can adapt to whatever comes
your way with curiosity and enthusiasm. You're personable, creating
authentic connections with customers and can be a product
ambassador to educate them on our products and services.
You're confident in your ability to troubleshoot technical issues
and upsell when the moment is right. You're always aiming for the
Cloud, dedicated to constant improvement of your technical skills,
knowledge, and understanding.
Qualifications:
Minimum:
Preferred:
Join the Cox family of businesses and make your mark today!
Who We Are
About Cox Communications
Cox Communications-is committed to creating meaningful moments of
human connection through broadband applications and services. The
largest private telecom company in America, we proudly serve six
million homes and businesses across 18 states. We're dedicated to
empowering others to build a better future and celebrate diverse
products, people, suppliers, communities and the characteristics
that makes each one unique.-About Cox-We are the Cox family of
businesses. We've been making our mark since 1898 by building and
evolving world-class businesses, staying true to our values, and
encouraging top talent to always look for growth and impact while
building a career with us.-Our primary divisions - Cox
Communications and Cox Automotive - are driving a new wave of
innovation, powering smart cities with powerhouse broadband
communications and pioneering greener, more progressive
transportation alternatives for individuals and fleet
operators.-We're also expanding into new spaces like cleantech and
healthcare to rev up our momentum toward building a better future
for the next generation.-We're looking for the talent today who
will be our leaders tomorrow. Sound intriguing? Learn more about
where we are today, where we hope you'll be going with us, and the
common purpose that unites us at coxenterprises.com.---Cox is an
Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.Statement
to ALL Third-Party Agencies and Similar Organizations:-Cox accepts
resumes only from agencies with which we formally engage their
services.--Please do not forward resumes to our applicant tracking
system, Cox employees, Cox hiring manager, or send to any Cox
facility. Cox is not responsible for any fees or charges associated
with unsolicited resumes.
Keywords: Cox Communications, Omaha , CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE, Other , Omaha, Nebraska
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