Housing Advocate - Heartland Housing Connections RRH
Company: Heartland Family Service
Posted on: May 5, 2021
At Heartland Family Service, we are committed to building a
culture is trauma informed and values and celebrates diversity and
inclusion. We believe this allows for better service delivery and
innovation, as it encourages our employees to bring various
experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with
histories of trauma that recognizes the presence of trauma symptoms
and acknowledges the role that trauma has played in their lives.
Trauma Informed Care also acknowledges the effects of working with
trauma survivors on our workforce, and seeks to build collaborative
and supportive working environments and relationships.
If you believe in our mission of creating healthy families and
communities, and like a fast pace, collaborative and team oriented
environment, then Heartland Family Service is the agency for
SUMMARY DESCRIPTION OF WORK
This Housing Advocate will work as a part of the team, serving
program participants in the Several Rapid Rehousing programs. These
programs provide financial assistance and support services to
individuals and families who are homeless and residing in Douglas,
Sarpy and Pottawattamie Counties. The Housing Advocate will work
with landlords and property managers in the community to assist
program participants to locate, obtain, and retain suitable
Entry level position. Educational requirements are specific.
Decision making and problem solving are required.
Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Essential Duties and Responsibilities
- *Participate in weekly team meetings with program staff to
review the status of program participants, including identifying
housing barriers and service needs.
- *Assist clients in identifying housing needs and a budget for
- *Assists the clients in identification of strengths, needs, and
goals to develop an individualized housing stability plan to locate
- *Assist individuals or families in locating, obtaining, and
retaining suitable housing though housing search and placement
services, including providing transportation, assisting in
completing rental applications and helping to ensure the inspection
and move-in processes are completed timely
- *Maintain timely contact and follow up with Landlords regarding
application statuses, scheduled showings, and lease signings.
- Provide maximum utilization of available housing units by
matching client needs and desires to available inventory.
- *Participate in weekly team meetings with the Housing Search
team to identify available units and creative solutions to address
housing needs of program participants.
- *Complete housing habitability inspections for housing units in
which program participant will be living, including compliance with
lead based paint requirements, fair market rent and rent
reasonableness as needed.
- *Assist with lease signings with program participants and
obtain necessary paperwork to process financial assistance
requests, including ensuring income verification is obtained and
needed paperwork from landlords is on file.
- *Apply knowledge of residential lease contracts to educate
clients of their rights and responsibilities.
- *Collaborate with program participants and Case Managers to
provide assistance with move-in as needed, to include securing
utilities and making moving arrangements.
- * Provide mediation and advocacy with landlords on the client's
behalf to develop a plan to obtain and/or maintain housing.
- *Assist the Landlord Recruitment Specialist as needed in
locating unit vacancies and maintain up to date database of
available units, including ensuring that identified units meet the
needs of program participants.
- *Foster positive working relationships to increase retention of
landlords through mediation, crisis resolution, utilization of
mitigation funds and ongoing contact and collaboration.
- *Outreach to landlords and property managers within the
community to inform them of the programs and recruit prospective
- *Work is completed in client homes, homeless shelters, office
space, and other non-traditional settings. Ensure safety and
security measures for in-home/outreach services are followed.
- *Travel is required, included use of personal vehicle.
Transport of clients is required as deemed necessary (limited to
housing search or other relevant appointments).
- * Responsible for maintaining comprehensive, accurate service
records for all clients and ensuring required information is
collected, entered into prescribed formats, and reported in a
timely manner - as outlined by federal funding and internal
reporting guidelines. Documentation includes, but is not limited
to, documentation of all contacts, services and HMIS reporting
- Is dependable and punctual regarding scheduling and
- Is able to work both independently, with little supervision,
and as a part of a team.
- Displays a courteous and caring attitude at all times to the
clientele, volunteers, and visitors of the Agency.
- Abides by all specific program and Agency procedures, policies,
- Cooperates and collaborates with program area staff,
volunteers, and other Agency staff.
- Develops personal and program related skills through
participation in internal and external training opportunities
including printed material and audio and/or visual media.
- Is able to develop positive working relationships with clients,
referral sources, service agencies, landlords, and others
encountered in the course of work.
- Creates, maintains, and shares as appropriate a dynamic
- Strives to make connections between the agency and the larger
community whenever possible in order to contribute to the agency's
ongoing fundraising and friend-raising efforts.
- Performs other program related duties as assigned. *DENOTES
ESSENTIAL JOB FUNCTIONS
- Bachelor's Degree AND two years' experience in the service
industry (property management/real estate, sales or customer
service) preferred OR equivalent combination of
- Valid Driver's License and acceptable driving record
Communication - Clearly conveying and receiving messages to meet
the needs of all, expressing oneself effectively, understanding
underlying issues and adapting communication for the situation.
Teamwork - Working cooperatively and productively with others to
achieve results by actively participating in the team and involving
other team members.
Problem Solving & Judgment - Ability to assess options and
implications in order to identify a solution by breaking down
problems, recognizing basic and multiple relationships and can
develop complex plans and/or analyses.
Adaptability - Personal willingness and ability to work in and
adapt to change, valuing the need for adaptability, demonstrating
adaptability through adapting approach and strategy.
Client Focus - Understanding and meeting or exceeding client needs
through responsive client service and contributing to positive
outcomes for the client, meeting long term client needs.
Innovation-Using original and creative thinking to make
improvements and/or develop and initiate new approaches for own
job/area as well as the organization and does things new to the
Relationship Building - Developing and maintaining win/win
relationships and partnerships through establishing formal working
Service Facilitation - Creates networks to ensure required services
are delivered effectively, providing information as required.
Organizational Awareness & Commitment - Understands the structure
and culture of the organization and supports the organization's
values, principles and goals; demonstrating an understanding of the
organization beyond own workgroup and can anticipate and meet
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
occasionally required to stand; walk; sit; use hands to finger,
handle, or feel objects, tools or controls; reach with hands and
arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or
hear; taste or smell. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is not
exposed to weather conditions.
The noise level in the work environment is usually moderate.
Keywords: Heartland Family Service, Omaha , Housing Advocate - Heartland Housing Connections RRH, Other , Omaha, Nebraska
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