Application Administrator

Company: Creighton University
Location: Omaha
Posted on: May 5, 2021

Job Description:

The Application Administrator will provide product administration and guidance for the use of a defined set of Creightons production software, applications or tools. The Application Administrator ensures the availability, functionality and performance of assigned production applications by staying abreast of all upcoming releases and feature updates for their assigned products. Additonally, this role provides Tier II and Tier III incident support and cross trains with other Application Administrators to ensure adequate coverage for all production products and maintain documentation for operations and Tier I support. They will also work closely with the PMO and development teams to receive new technologies as appropriate and subsequently sunset old products. Lastly, Application Administrators will be responsible for maintaining CMDB information and defining how monitoring of the health the applications they support can be implemented to support ESOC functions. Qualifications:

• Bachelors degree required in a related field and/or equivalent work experience.
• Minimum of 3 years combined experience in one or more of the following:
  • experience supporting business or educational applications.
  • experience on a technology help desk or deskside support position.
  • Support of Higher Ed technology products
  • Experience with technology contract management, evaluation and negotiation. Required Licenses/Certifications: ITIL Foundations Certification or pass within first 6 months of employment; Apple and Microsoft certifications preferred Physical Requirements: Seeing: 75 - 100% Hearing: 75-100% Standing/Climbing/Mobility: 0-24% Lifting/Pulling/Pushing: 0-24% (pound: 15 lbs.) Fingering/Grasping/Feeling: 75 - 100% Travel: No Exposure to Blood Borne pathogens: No AAP/EEO Statement: Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Disclosure Statement: This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

Keywords: Creighton University, Omaha , Application Administrator, Other , Omaha, Nebraska