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Revenue Agent

Company: State of Nebraska
Location: Omaha
Posted on: June 10, 2021

Job Description:


++The Department does not sponsor non-immigrant work visas for this position.++

We have an opening for a Revenue Agent position in our Taxpayer Assistance area. If you enjoy helping people, have an eye for detail and possess good communication skills, this may be the job for you! We offer flexible work schedules, competitive pay and a comprehensive benefit package. Under general supervision, the incumbent would work within established procedures and guidelines to ensure compliance with Nebraska tax laws.

Location of position:NSOB - Omaha; 1313 Farnam

Work schedule:40 hrs weekly

Examples of Work

  1. Answers simple to complex taxpayer and taxpayer representative questions regarding Nebraska tax program regulations, rulings, statutes, forms, and processing procedures as well as simple or complex questions regarding a taxpayer's specific tax return, account, refund, tax liability, or licensing application. Answers are provided by phone, email, letter, and personal contact. Answers are either given from the agent's extensive knowledge of the tax program or may require extensive research of the Department's records of the taxpayer's accounts/returns or interviews with taxpayers or their representatives.

  2. Assists and educates taxpayers in the preparation (electronically and by paper) of tax returns and payment of taxes by phone, email, and personal contact.

  3. Initiates adjustments to tax returns or taxpayer accounts to resolve issues which may result in the issuance of a balance due notice or a refund to the taxpayer.

  4. Educates taxpayers regarding tax and regulation compliance.

Qualifications / Requirements

REQUIREMENTS: Associate's Degree in business OR two years of experience with tax return preparation, or business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

PREFERENCE: given to applicants who can read, write, and speak Spanish fluently.

Knowledge, Skills and Abilities

Knowledge of: processes and procedures for tax collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.

Ability to: Communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax programs for taxpayers; use independent judgment; this position requires the ability to work various shifts from 8:00-4:30 or 8:30-5:00 Monday thru Friday.

Keywords: State of Nebraska, Omaha , Revenue Agent, Other , Omaha, Nebraska

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