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Operations Care Coordinator

Company: CVS Health
Location: Omaha
Posted on: June 12, 2021

Job Description:

Job Description

Coordinate admission of patient(s) from centralized benefit verification and intake to services provided by local pharmacy and nursing team. Communicate directly with patient and/or caregiver to complete outstanding non-clinical patient information and Coram admission plan. Document and track outstanding forms for new admissions and therapy changes.

Responsibilities include

  • Communication directly with patient/caregiver
  • Communication with centralized admission team, local pharmacy and nursing teams
  • Documenting non-clinical data, including patient demographics and documentation required on admission and therapy changes.
  • Identify nursing level and schedule initial Coram or subcontracted home health nursing visit.
  • Other duties as assigned

Required Qualifications

Knowledge of:

  • Microsoft Office applications (Outlook, Word, Excel, Teams)

Skill In:

  • 1-3 years of Keyboarding, Customer Service, or Prioritization

Ability To:

  • Effectively communicate to internal and external customers, prioritize, work independently.

Preferred Qualifications

Knowledge of:

  • Epic - Electronic Medical Record System, Home Infusion

Skill in:

  • Customer service coordination and ability to navigate escalated situations.

Ability To:

  • Effectively communicate to internal and external customers, prioritize, work independently.

Education

High School Diploma or General Equivalent Development (GED)

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Omaha , Operations Care Coordinator, Other , Omaha, Nebraska

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