Data Center Technical Support Specialist

Company: Fiserv
Location: Omaha
Posted on: July 19, 2021

Job Description:

What does a great Data Center Technical Support Specialist do for Fiserv?

You’ll provide advanced level technical leadership and support in Fiserv’s Mission Critical Data Centers. In this role you will be expected to maximize DC Ops customer facing support model across the enterprise by providing strategic direction and performing tactical implementation of IT solutions in accordance to Fiserv DC Ops program standards. This role will also provide value by composing documentation and regular process updates based on Manager and Director feedback.

You’re the kind of person who has:

• Hands on experience working in a 24x7x365 high availability data center
• Demonstrated administrative capacity to translate current and new business requirements into operational process
• Familiarity with ITIL V3 & Change Management principles
• Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
• Ability to provide IT Technical support; installation planning, problem determination, vendor management, IT Cabling Infrastructure management supporting Hardware and Infrastructure for distributed, storage and mainframe platforms.
• Identify data center operational risks and propose alternative solutions
• Translate project requirements and lead implementation services to other internal IT teams
• Manage small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed
• Work with members of the Enterprise Technology Group team and the extended IT organization to implement and support numerous internal and customer facing SaaS applications
• Perform routine production and non-production administration, monitoring, and troubleshooting of IT Hardware as well as provide escalation level support to remote offices
• Create technical documentation for infrastructure solutions, policies, and operating procedures
• Work closely with product managers to understand product roadmaps, and recommend solutions to address future business requirements
• Develop and maintain current and planned architectural documentation
• DCCA or other Industry Recognized Data Center Certification
• Shift is 4 days -9pm-7am (10 hour), Wed-Sat with some rotation of nights.

Basic Qualifications for Consideration: Basic qualification

• High school/GED
• Minimum 1 year experience working in a 24x7 -365 production Data Center
• Ability to clearly communicate technical specifications to clients and implementation teams
• Minimum of one year Demonstrated hands on experience working with IT Hardware (Tier 1 ) and Data Center specific trade tools
• Minimum of 1 year experience installing low-voltage communication cable ( Fiber – Cat 6 ), IT Hardware and peripherals
• Able and willing to work all shifts
• Candidate must have the ability to lift 50 pound and the ability to climb and work at heights of 6 to 12 feet.

Preferred Skills, Experience, and Education:  

• ITIL Professional Certification
• Travel required: Up to 10%
• Bachelor’s degree or

Who We Are:  The Data Center Operations team is responsible for driving all infrastructure builds in the Data Center. This includes all installation of Network, Server and Storage devices and all associated cabling. Also responsible for the decommission of all devices in the Data Center and preparing for disposal. Our team keeps the Data Center up and running.

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Keywords: Fiserv, Omaha , Data Center Technical Support Specialist, Other , Omaha, Nebraska