Desktop System Engineer

Company: Ameritas
Location: La Vista
Posted on: July 19, 2021

Job Description:

Deliver IT endpoint platforms and client applications supporting both Windows and Mac environments.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Drive efficiencies for the enterprise through the advancement and delivery of the endpoint platforms and client applications.  This role requires a self-starter who can identify their own work priorities with minimal guidance and who can work independently.  Collaboration in a team environment is also necessary, as is the ability to partner with other related areas of the organization including security, network, infrastructure, etc.

Responsibilities include enterprise platform management (physical & virtual), client application delivery, and ensuring security compliance for desktop/mobile systems.

What you do

* Responsible for the endpoint engineering process for multiple operating systems including Microsoft Windows, Apple Macintosh, Apple iOS, Citrix XenApp platform, and optimizing them for redundancy, performance, security, application virtualization and data protection. * Utilize available tools such as SCCM, Active Directory/GPMC, JAMF, PatchMyPC and Intune, among others, to perform complex hardware and software maintenance tasks and troubleshooting. * Development and management of Windows OS images using Microsoft SCCM and Microsoft Deployment Toolkit (MDT), including hardware driver settings for various manufacturers. * Develop, deploy, and perform compatibility testing of complex application deployments and packages and provide remediation assistance and guidance to other IT staff as needed. * Maintain, enhance, and troubleshoot the security of Ameritas’ endpoint environment utilizing approved management and remediation tools. * Work closely with the Audit and Security teams to address outstanding items and prioritize remediation tasks. * Evaluate and maintain existing standards for user profile management. * Work closely with Citrix virtual technologies to ensure consistency of the end-user experience between platforms, while optimizing system performance and reliability. * Possess in-depth technical knowledge of Microsoft O365 suite, including but not limited to the collaboration tools Outlook, Teams, and OneDrive. * Respond to alerts and emergency calls during and outside of normal business hours. * Act as a subject matter expert for multiple technologies or processes within the endpoint discipline. * Participate in architecture reviews and contribute to the technical direction of Ameritas. * Evaluate newly introduced and emerging endpoint technologies for their potential introduction into Ameritas’ technology footprint. * Contribute to the annual budget process by documenting technical justification for items aligning to the IT roadmap and general review of budget baselines. * Act as a technical project manager to coordinate endpoint infrastructure and organizational initiatives. * Track and resolve complex functionality and compatibility issues with little guidance and/or documentation and escalate issues and/or requests with our technology partners and manufacturers as necessary.

What you bring

* 4 years of professional experience in the Information Technologies field required * Associate degree or equivalent combination of education and experience required * Required experience:

* Experience with Microsoft AD & Group Policy * Experience with Microsoft SCCM * Experience with Microsoft MDT * Desired experience:

* Experience with Microsoft Intune * Experience with JAMF * Experience with Citrix XenApp * Experience with Microsoft Hyper-V * Microsoft 365 Certified:  Modern Desktop Administrator Associate

What we offer

* Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future. * Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers. * We’re committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities. * A total rewards package with all the comprehensive health and welfare benefits you’d expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others. * Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training, and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Ameritas, Omaha , Desktop System Engineer, Other , La Vista, Nebraska