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Service Management, Advisor

Company: Fiserv
Location: Omaha
Posted on: July 20, 2021

Job Description:

What does a great Service Management, Advisor do?

As a Service Management, Advisor, you will play a vital role within the firm acting as a key focal point as the lead in the overall operational day to day relationship for one of our premier Financial Services clients. You will have the opportunity to manage this very large and strategic key account, providing direction and support on day to day and strategic operations and client initiatives.

As a Service Management, Advisor, you can look forward to: 

  • Serve as a client advocate/, supporting the client in day-to-day operational activities and on larger strategic projects such as contactless strategy and digital communications
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Measures and tracks key account service metrics, looking for opportunities to improve
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships, where possible
  • Works on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures
  • Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions
  • Facilitate the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
  • Participates and leads customer business reviews and/or creating client operational performance reviews
  • Builds and maintaining strong, long-lasting customer relationships
  • Understands the customer’s priorities and objectives, drives projects and serves as a liaison between the customer and internal teams to achieve desired outcomes
  • Responsible for delighting the client and delivering exceptional client service on a day-to-day basis

Basic Qualifications for Consideration:

  • 4 year college degree or equivalent work experience
  • 5 or more years in the payment processing or financial services industry preferred
  • Previous role(s) in Account Management, Operations or Client Relationship Management
  • Must have strong written and verbal communication skills with the ability work with and communicate at all levels of the organization. Must be a listener, a presenter and a people person.
  • Must have the ability to work in a fast-paced work environment, multi-task, have strong organizational skills and act as a business owner.
  • Must be able to manage multiple clients concurrently and act urgently to meet deadlines
  • Strong collaboration skills to work to get the job done
  • Will be required to work outside of standard business hours as needed

Preferred qualifications for considerations: 

  • Preferred industry experience in credit/debit, issuing, installment lending, ATM or financial institution experience. 
  • Preferred familiarity with Fiserv Debit and Credit Processing Platforms, STAR, ATMs, and related products.

Travel required:  Up to 20%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.  We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Keywords: Fiserv, Omaha , Service Management, Advisor, Other , Omaha, Nebraska

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