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End User Services - Desktop Support

Company: NTT DATA
Location: Omaha
Posted on: September 13, 2021

Job Description:

Job Description


NTT DATA's Client is seeking a End User Services - Desktop Support team member to provide desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.


  • Performs troubleshooting for hardware, software and system problems.

  • Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity.

  • Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).

  • Responds to customer requests received via the Service Management application.

  • Fulfills requests of moderate to high complexity.

  • Interacts with the customers in a courteous and professional manner.

  • Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.

  • Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.

  • Identifies potential issues that could adversely impact end-user experience and takes corrective action.

  • Participates in low complexity local and enterprise projects.

  • Performs proactive maintenance on devices.

  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.

  • Understanding and adherence to policies and procedures.

  • Escalates issues when necessary.


3+ years desktop support experience

Keywords: NTT DATA, Omaha , End User Services - Desktop Support, Other , Omaha, Nebraska

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