What does a great Fraud and Dispute Specialist do?
You will assist cardholders with Dispute/Fraud Resolution on
behalf of issuers while complying with Reg E and /or Reg Z
guidelines. You'll be responsible for the time sensitive processing
of work cases based on both banking and credit card associations'
regulatory guidelines and client requirements. This will involve
evaluating, researching, decision making, monitoring, and
communicating with key contacts up to and including investigations.
Are you known for your time planning, organizational skills and
time utilization? We want to hear from you.
In this role, you can expect:
A moderate to high level of complexity. Errors in this position
may result in direct monetary impact and financial loss to Fiserv
Ongoing learning due to changes with the Association's (Visa,
MasterCard and American Express) regulatory requirements and client
To works cases that are at the Transaction and/or Account
The life cycle of a case to be typically 90-120 days in
Research and evaluate the work case and process the dispute,
fraud, chargebacks and/or complaints.
Monitor systems to detect possible fraudulent behavior related
to credit card usage and contact card holders to investigate
Basic qualifications for consideration:
Preferred qualifications for consideration:
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Learn more about us.
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t
thinking about “financial services” But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today. The company’s approximately 44,000
associates proudly serve clients in more than 100 countries, so
their customers, members and consumers can move money when and
where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that
moves the world. As a FORTUNE™ 500 company and one of FORTUNE
Magazine World’s Most Admired Companies for the seventh consecutive
year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team.
Card Services authorizes and settles point-of-sale (POS) and ATM
transactions, monitors and drives ATMs, provides nationwide
switching of debit, credit, prepaid and ATM transactions, and owns
the Accel® Network. We provide clients with proven solutions to
maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.