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Senior Client Service Analyst

Company: Fiserv
Location: Omaha
Posted on: October 11, 2021

Job Description:

What does a great Senior Client Service Analyst do?
The Senior Client Service Analyst role is a great opportunity to grow your career at a premier financial technology firm. As a Senior CSA you will be the primary liaison between Fiserv and our clients as they submit tickets regarding programs or the Fiserv system. You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.

As a Senior Client Service Analyst, you can look forward to:
• Providing service support to both internal and external clients and be the primary liaison between the client and Fiserv.
• Resolving customer problems.
• Having full product service issue accountability, including incident reports, communication center notification, Service Center work item tracking, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Providing consultative servicing in order to meet client and company objectives, and foster positive relationships with the clients.
• Controlling liability exposure, interpret and communicate industry standards, update internal systems, communicate enhancements.


Basic requirements for consideration:
• High school diploma or equivalent required, Bachelor's degree preferred.
• 5 or more years advanced client support experience
• 3 or more years of Financial Processing or Financial Technology experience
• Strong verbal and written communication skills
• Strong analytical, organizational, and multitasking skills
• Knowledge of Fiserv's products, platforms, systems, and operational areas.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.  We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Keywords: Fiserv, Omaha , Senior Client Service Analyst, Other , Omaha, Nebraska

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