Quality Analyst

Company: Fiserv
Location: Omaha
Posted on: October 11, 2021

Job Description:

What does a great Quality Analyst do?

You know how to be detailed, work quickly and be flexible in learning new processes and procedures and making sure that all analysts are following them accordingly. You will audit analysts, doing deep dives into random cases. In addition, you will do real time checks, miscellaneous checks, lead meetings with leaders and analysts and other assigned tasks as they arise.

As a Quality Analyst, you can look forward to:

• This position saving money for the IDO department by ensuring association rules are followed. Clients are glad to know we are watching out for their best interest.

• This being a great promotion for analysts to move from working cases to checking cases and using their knowledge to coach individuals and small groups.

• Using your skills to checks cases with fairness and accuracy. You must be detail oriented and be able to collaborate with your teammates and the analysts that you audit.

• Meeting with leadership and potentially clients regarding trends and the role of the QA.

Basic qualifications for consideration:

• High School Diploma required, Associate’s degree strongly preferred.

• Minimum of 1 year experience as a fraud or dispute chargeback analyst.

• Previous experience working with Reg E/Z and Association rules and guidelines.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Omaha , Quality Analyst, Other , Omaha, Nebraska