What does a great Client Service Advisor do?
The Client Service Advisor role is a great opportunity to
grow your career at a premier financial technology firm. As a
Client Service Advisor you will be the primary liaison between
Fiserv and our clients as they submit tickets regarding programs or
the Fiserv system. You will work directly with some of the largest
financial institutions in the world. In this vital role, you will
have a direct impact on client experience, ensuring the highest
level of service and quality is constantly delivered to our
As a Client Service Advisor, you can look
• Providing service support to both internal and external clients
and be the primary liaison between the client and Fiserv.
• Resolving customer problems.
• Having full product service issue accountability, including
incident reports, communication center notification, Service Center
work item tracking, adhering to client service level agreements,
monitoring liability issues and escalation to management when
• Providing consultative servicing in order to meet client and
company objectives, and foster positive relationships with the
• Controlling liability exposure, interpret and communicate
industry standards, update internal systems, communicate
Basic requirements for consideration:
• High school diploma or equivalent required, Bachelor's degree
• 7 or more years advanced client support experience
• 3 or more years of Financial Processing or Financial Technology
• Strong verbal and written communication skills
• Strong analytical, organizational, and multitasking skills
• Knowledge of Fiserv's products, platforms, systems, and
We will ensure that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability
options. We are #FISVProud of our benefits and well-being
programs. Our commitment to wellness, wellness education,
preventive services and fitness activities are designed to meet you
where you are.
Life moves fast. And as it does, we know most people aren’t
thinking about “financial services”. But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today. The company’s approximately 44,000
associates proudly serve clients in more than 100 countries, so
their customers, members and consumers can move money when and
where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that
moves the world. As a FORTUNE™ 500 company and one of FORTUNE
Magazine World’s Most Admired Companies for the seventh consecutive
year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it
is the Company’s policy to make all employment decisions without
regard to race, color, religion, creed, age, sex, national origin,
veteran status, disability (as long as the individual is able to
perform the essential functions of the job with or without
reasonable accommodation), and any other characteristic protected