OmahaNERecruiter Since 2001
the smart solution for Omaha jobs

Call Center Triage RN

Company: CHI Health Clinic
Location: Omaha
Posted on: October 14, 2021

Job Description:


CHI Health has an immediate opportunity for a Call Center - Triage Nurse (RN) located at our Service Center! 



Clinic Stipend (reimbursement for up to $135 stipend related to licensing fees, professional association dues) 

Scrub Coupon Code up to $60


Our nurse’s are part of our healthcare team who treats patients with a variety of illnesses. You can expect to collaborate on comprehensive screenings, risk assessments, and preventative health education for patients.


We want you to be confident in your choice to join our CHI Health – Physician Enterprise as a nurse. It’s important that you enjoy working with all patient populations and understanding your role's administrative and clinical accountabilities. You must be comfortable leveraging technology, thorough inpatient care coordination, and self-assured in your clinical knowledge and abilities. 


CHI Health strives to care for you the way you care for your patients. 

We understand you have personal responsibilities outside of your profession and also care about your well-being. 


With you in mind, we offer the following benefits to support your work/life balance:

  • Health/Dental/Vision Insurance 
  • Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
  • Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Adoption Assistance
  • Wellness Programs
  • Flexible spending accounts


Job Summary / Purpose

The RN at the Virtual Resource Center uses telephonic and computer interaction as the mode of delivery facilitating inbound and outbound communications from hospitals, patients, providers and consumers to provide access to the providers to deliver patient care.

Essential Key Job Responsibilities

  • Perform telephone triage for patients calling their provider with certain symptomology.
  • Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
  • Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
  • Accepts inbound calls from patients, pharmacies and other healthcare entities.
  • Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that
  • require review of the patient chart to answer questions.
  • Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
  • Ability to follow medication refill protocols and act accordingly to those protocols.
  • Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
  • Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.
  • Other duties as assigned.


Minimum Qualifications:

  • Current Registered Nurse (RN) license that allows you to practice in our state
  • Graduate of an accredited nursing program
  • Basic Life Support (BLS) from the American Heart Assocation is required upon hire

Keywords: CHI Health Clinic, Omaha , Call Center Triage RN, Other , Omaha, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Omaha RSS job feeds