Call Center Triage RN
Company: CHI Health Clinic
Posted on: October 14, 2021
CHI Health has
an immediate opportunity for a Call Center Triage Nurse
Our nurse’s are
part of our healthcare team who treats patients with a variety of
illnesses. You can expect to collaborate on comprehensive
screenings, risk assessments, and preventative health education for
We want you to
be confident in your choice to join our CHI Health – Physician
Enterprise as a nurse. It’s important that you enjoy working with
all patient populations and understanding your role's
administrative and clinical accountabilities. You must be
comfortable leveraging technology, thorough inpatient care
coordination, and self-assured in your clinical knowledge and
Summary / Purpose
RN at the Virtual Resource Center uses telephonic and computer
interaction as the mode of delivery facilitating inbound and
outbound communications from hospitals, patients, providers and
consumers to provide access to the providers to deliver patient
Key Job Responsibilities
telephone triage for patients calling their provider with certain
the ability to use the nursing process to collect data. Requires
interview/communication skills, critical thinking and problem
solving skills to level of licensure.
to work within protocols approved by CHI Health to provide
information to patients and consumers.
inbound calls from patients, pharmacies and other healthcare
outbound calls to notify patients of reviewed lab and imaging
results according to protocols that
review of the patient chart to answer questions.
as a consumer advocate by resolution of problems or communication
of consumer needs and concerns to appropriate
to follow medication refill protocols and act accordingly to those
established benchmarks for quality by ensuring accuracy with
patient accounts elements and standards for nursing
to adhere to workforce established schedules in order to promote
and facilitate call center metrics.
duties as assigned.
Registered Nurse (RN) license that allows you to practice in our
- Graduate of an
accredited nursing program
- Basic Life
Support (BLS) from the American Heart Association is required upon
Keywords: CHI Health Clinic, Omaha , Call Center Triage RN, Other , Omaha, Nebraska
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