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Customer Experience Representative

Company: 88 Tactical
Location: Omaha
Posted on: November 22, 2021

Job Description:

Position: Customer Experience Representative Location: Omaha, Nebraska Description: 88 Tactical is looking for an outgoing and personable individual to help take its customer service to the next level. This person will work with the Marketing Department to become an expert on all things 88 Tactical and serve as a knowledge resource to customers and members about the products, services and events we offer. The Customer Experience Repwill be trained on variety of tasks, including checking customers in for classes, ringing out purchases, helping sign up new members, making lane reservations, and giving tours of the facility. The Customer Experience Rep goal is to ensure customers and members have an incredible experience at 88 Tactical. This person must have excellent communication and problem-solving skills. Our ideal candidate is an experienced customer service professional with patience and a positive attitude. The Customer Experience Repmust be tech savvy and comfortable with multi-tasking. Responsibilities: Answer customer calls and emails Check customers in for their classes and direct them to the correct room Ring out customer purchases during busy times on the retail floor Sign members up for classes and book reservations for range time or lunch/dinner in the Founders Club Field customer/member questions and complaints; resolve or escalate as needed Give tours of the facility and assist new members with the virtual paperwork Knowledge / Skills / Abilities: Strong written and verbal communication skills Excellent listening and interpersonal skills Proficiency with using Apple devices (iPads, laptops, etc.) Ability to learn and proficiently use POS and booking software Ability to work with different personality types and resolve conflicts Education & Experience: High School Diploma or equivalent Minimum 1 year of customer service experience required Reports To: Marketing Manager Pay Range: (Based on Experience)

Keywords: 88 Tactical, Omaha , Customer Experience Representative, Other , Omaha, Nebraska

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