Call Center Representative - Bilingual English and Spanish

Company: CareerLink
Location: Omaha
Posted on: November 23, 2021

Job Description:

Job Description
Call Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.
We are currently seekingFull Time and PartTimeCall Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.
If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!
Job Responsibilities
As a Call CenterRepresentative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services.
Specific duties for this CSR role include:
Answering customer requests or inquiries
Upselling products and/or services to the customer
Identifying and resolving customers issues using problem-solving skills
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in CRM system

Benefits
Heres just some of what we have to offer:
Competitive compensation - base salary + incentives
Set schedule
Flexible pay: direct deposit withdaily and weekly options
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting

Job Requirements
We are looking for Call CenterRepresentatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success.
Additional requirements for this CSR role include:
Verbal and written communication skills required in both English and Spanish
Goal oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Previous sales experience, a plus
High school diploma or GED
Background and/or drug test may be required

At DialAmerica, YOU are theDifference!
Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Keywords: CareerLink, Omaha , Call Center Representative - Bilingual English and Spanish, Other , Omaha, Nebraska