Customer Care Advocates- Hybrid Roles $20/hour. Launch your career!
Location: Missouri Valley
Posted on: November 23, 2021
Role Value Proposition :
Are you someone that enjoys problem solving and putting customers
first? Do you want to directly impact the lives of our customers?
Then we have an amazing opportunity for you: We are actively hiring
Customer Care Advocates for our Global Customer Solutions and
Operations (GCSO) contact center team, starting on December 6,
2021. -After paid training, -you will join the - in-bound customer
service team putting customers at the heart of all you do.
Global Customer Service and Operations serves MetLife 's customers
around the world, fulfilling their servicing, underwriting, policy
administration and claims needs. - We are guided by our purpose,
putting the customer at the center of everything we do. - And, just
like our customers are at the center, so are our people. We strive
to make sure our employees are heard, valued and inspired to
progress. We believe when all of us with our unique backgrounds,
skills, perspectives and voices come together; even more is
As a leader in insurance, MetLife never underestimates the
significance of the impact made by associates.
To enhance your success and engagement from day one and throughout
your career, we provide various benefits including, but most
definitely, not limited to:
Competitive compensation starting at $20/hour
$1000 front line bonus after a year of service
Dental, medical & life insurance
Retirement plans including 401(k)
Paid time off
Programs designed to strengthen and reward your performance
Summary of Responsibilities:
The Customer Service Representative handles inbound customer
service inquiries via the telephone and/or email and resolves
complex customer issues. -The successful candidate will leverage
effective listening skills, an attention to detail, strong
intellectual curiosity and honest desire to make a difference to
ensure each customer experience is exceptional. - With an
understanding of the customers ' needs and wants and a focus on
delivering solutions that meets those needs, you will deliver a
service experience that exceeds expectations and makes it easy for
customers to do business with us.
This is NOT a virtual position
Respond to customer requests via telephone or email, providing
excellent service to MetLife 's customers who have insurance or
other financial service products or benefit plans and providing
solutions that best match the customers ' needs.
Research requests regarding various product aspects, policy
provisions, claim status, basic procedures, etc.
Efficiently process transactions and refer requests for other
policy modifications to appropriate areas. Track responses to
Enhance and strengthen the relationship between the customer and
MetLife using strong communication skills, keen listening skills
Support special product and/or service campaigns as needed, or if
solicited by the customer.
Efficiently access and navigate multiple electronic systems to
provide a complete and integrated response to the customer 's
Perform these responsibilities in a consistent, professional manner
while exercising strong verbal, interpersonal and high-quality
Basic Required Qualifications:
Live within driving distance of one of our core locations: Dayton,
OH, Omaha, NE, Warwick, RI or Oriskany, NY & be willing to work in
office 3 days per week after offices re-open
2+ years of -customer service experience
Flexible to work specific shifts during hours of operation between
8:00am - 11:00pm EST, Monday through Friday; must be flexible
regarding the ability to work overtime & shift worked, which may
change based on business need
High School diploma, GED
Some college experience, trade or professional certification.
Insurance or Financial Services industry experience or Product
Prior Call Center experience is highly preferred.
A demonstrated ability to learn quickly and continuously develop
functional knowledge and an understanding of company products as
well as administrative, claims, underwriting and marketing
A passion for serving customers and a personal commitment to
following through in a dynamic, fast-paced environment.
Strong computer/keyboard skills as well as solid math, analytical
and problem-solving skills.
Superb listening skills and professional oral & written
communication skills with an ability to inspire trust and
accountability though an empathetic communication style which
promotes a quality image of MetLife.
Global Customer Solutions & Operations - Service
Number of Openings
At MetLife, we 're leading the global transformation of an industry
we 've long defined. United in purpose, diverse in perspective, we
're dedicated to making a difference in the lives of our
MetLife, through its subsidiaries and affiliates, is one of the
world 's leading financial services companies, providing insurance,
annuities, employee benefits and asset management to help its
individual and institutional customers navigate their changing
world. Founded in 1868, MetLife has operations in more than 40
countries and holds leading market positions in the United States,
Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with
$642.4 -billion of total assets under management as of March 31,
2021. We are ranked #46 -on the Fortune 500 list for 2021. In 2020,
-we were named to the Dow Jones Sustainability Index (DJSI) for the
fifth year in a row. DJSI is a global index to track the leading
sustainability-driven companies. We are proud to have been named to
Fortune magazine's 2021 list of the "World's Most Admired
MetLife is committed to building a purpose-driven and inclusive
culture that energizes our people. Our employees work every day to
help build a more confident future for people around the world.
We want to make it simple for all interested and qualified
candidates to apply for employment opportunities with MetLife. -
For further information about how to request a reasonable
accommodation, please click on the Disability Accommodations link
MetLife is a proud Equal Employment Opportunity and Affirmative
Action employer dedicated to attracting, retaining, and developing
a diverse and inclusive workforce. All qualified applicants will
receive consideration for employment at MetLife without regards to
race, color, religion, sex (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity or
expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship
status, uniformed service member or veteran status, or any other
characteristic protected by law.
MetLife maintains a drug-free workplace.
Keywords: MetLife, Omaha , Customer Care Advocates- Hybrid Roles $20/hour. Launch your career!, Other , Missouri Valley, Nebraska
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