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Guest Lead - Keyholder

Company: Altar'd State
Location: Omaha
Posted on: June 24, 2022

Job Description:

Who Are We?Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques in over 30 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home decor and gifts. Our Mission"Stand Out. For Good". At Altar'd State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. Position OverviewReporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.What We Offer$18 / hour base payPaid Time OffGenerous associate discount401k with company matchAdvancement opportunitiesPeopleFosters a guest-focused team environment by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunitiesServes as Manager on Duty when managers are not presentHelps develop team to accomplish store's business objectives through coaching, investment, retentionand motivationCreates a learning environment for associatesAddresses guest concerns, coming to resolution when possible, and involving management where appropriateShares information and communicates clearly to all levels of the teamHolds self and employees accountable for achievement of financial results and statistical standardsManages conflict and coaches by applying company's recommended processes, standards and guidelinesEmpowers and involves associates in decision-making processesFosters team commitment through support, relationship building, and recognizing individual contributionsLeads by managing through change and adversityAcknowledges, interacts and builds relationships with guests; creates guest loyaltyConsistently receives positive, unsolicited guest feedbackCommunicates effectively with store management and guestsTreats others fairly, with respect, and values differences; does not pass judgment on potential guestsSupports an environment of learning and trust by acting as a positive role modelProcessEnsures attainment of sales and inventory shortage goalsImplements merchandise presentation, restocking and recovery to maximize productivityUnderstands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standardsConsistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goalsControls workflow through successful planning and delegationExecutes task directives within designated timeframesCompletes opening/closing procedures and tasks as directed by management with a guest focusAdheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortagecontrol and to protect Company assetsMaintains a safe work environment and reports any potential hazardsParticipates and assists in the preparation for the stores' inventoryParticipates in store walk-throughs with team, communicating successes/opportunities in key store areasCommunicates effectively with executive teamRecommends ideas to improve standards and processesReports to work as scheduled; records time worked accurately by using Altar'd State's time andattendance system; remains flexible to the needs of the businessReceives feedback and fosters dialog around solutionsPresentationMaintains an awareness of brand aesthetic and relevance to the store environment and communicates with teamMaintains a clean and presentable store environmentAssists in the construction of merchandising and window displaysRepresents the brand by adhering to appropriate standards of dress and groomingMust be 18 years of agePrevious retail experience preferredPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Keywords: Altar'd State, Omaha , Guest Lead - Keyholder, Other , Omaha, Nebraska

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