Member Safety & Recovery Consultant (Bilingual) - English/Spanish
Company: LinkedIn
Location: Omaha
Posted on: June 24, 2022
Job Description:
Company DescriptionLinkedIn is the world's largest professional
network, built to help members of all backgrounds and experiences
achieve more in their careers. Our vision is to create economic
opportunity for every member of the global workforce. Every day our
members use our products to make connections, discover
opportunities, build skills and gain insights. We believe amazing
things happen when we work together in an environment where
everyone feels a true sense of belonging, and that what matters
most in a candidate is having the skills needed to succeed. It
inspires us to invest in our talent and support career growth. Join
us to challenge yourself with work that matters.Job DescriptionWe
are looking for a world class LinkedIn Consultant to join our team!
As a Member Safety and Recovery Consultant you will focus on
delivering an excellent experience for our members by ensuring the
protection of their data and education on how to best leverage
LinkedIn in alignment with our User Agreement. You will be
responsible for receiving, investigating, and resolving customer
inquiries, identifying and deterring fraudulent activity, and
addressing Terms of Service violations. You will manage
proactive/reactive inquiries efficiently in order to quickly
recover trust with members, customers and employees. Ultimately
removing friction and enabling our members to continue pursuing
economic opportunities.The need to balance thoroughness with
efficiency for our members is a huge part of the excitement of this
role. At LinkedIn we look for the most passionate and dedicated
professionals to carry out our mission. This role requires you to
collaborate as a team to restore trust, take extreme ownership in
your work and our members' inquiries, and provide world class
customer service.At LinkedIn, we trust each other to do our best
work where it works best for us and our teams. This role offers a
hybrid work option, meaning you can both work from home and commute
to a LinkedIn office, depending on what's best for you and when it
is important for your team to be together.Shift: Monday-Friday
11AM-7PM Core Responsibilities:
- Primary responsibility for research and resolution of internal
and external customer queries to trust, privacy and security
incidents in line with LinkedIn's Privacy Policy and User
Agreement.
- Restore loyalty with members & employees through multi-channel
communications.
- Effectively recognize problems and limit damage to trust by
performing relevant research, analyzing data, and using appropriate
tools, resources, and subject matter experts.
- Establish effective cross-functional working relationships
across multiple business units and organizational levels to best
assist our members & clients.
- Maintain a mindset focused on diversity, inclusion and
belonging.
- Drive efficiency gains by identifying, communicating and taking
actions on gaps in existing workflows.
- Actively participate in cross-functional, global initiatives by
identifying potential current or future site-related risks and
providing recommendations to drive our business forward.
- Consistent and appropriate sense of urgency combined with
proper discretion in resolving issues.
- Attend and eagerly apply learning's from ongoing industry
and/or professional development training.
- Ability to work extended or non-traditional hours aligned to
business needs to support emergency situations may be
required.
- This position have weekend shifts available.QualificationsBasic
Qualifications:
- 2+ years of experience in one or more of the following areas:
customer support, complaint resolution, or account management
supporting a product/solution
- 2+ years of experience in utilizing multiple communication
channels (email, phone and chat) in a metrics based
environment
- Fluency in English and SpanishPreferred Qualifications:
- Bachelor's Degree or equivalent work experience
- 2+ years of experience in one or more of the following areas or
combination thereof: risk, compliance, privacy or legal
support
- Experience working in a fast paced team environment in a target
based setting
- Experience in multiple communication channel queue environments
both phone and email support
- Excellent verbal and written communication skills
- Ability to provide extraordinary customer service with high
levels of integrity and confidentiality using common sense,
problem-solving, and analytical skills
- Strong attention to detail, effective time management skills,
ability to diagnose issues and execute resolutions of complex
problems and escalated client inquiries
- Direct work experience navigating difficult conversations,
delivering complex messages that address company needs for
additional information or modified actions by the customer
- Experience analyzing and assessing potential risk
- Experience analyzing data, trends, and client information to
identify product or service enhancement opportunities
- Experience using Microsoft Office products including: Excel,
Word, Outlook, and PowerPoint
- Strong working knowledge of PC based Internet and software
applications
- Adept at cross-functional team partnerships and collaboration
with the ability to interact with all levels of the
organization
- Ability to multitask using different media programsAdditional
InformationEqual Opportunity StatementLinkedIn is committed to
diversity in its workforce and is proud to be an equal opportunity
employer. LinkedIn considers qualified applicants without regard to
race, color, religion, creed, gender, national origin, age,
disability, veteran status, marital status, pregnancy, sex, gender
expression or identity, sexual orientation, citizenship, or any
other legally protected class. LinkedIn is an Affirmative Action
and Equal Opportunity Employer as described in our equal
opportunity statement here:
https://lnkd.in/equalemploymentopportunity2017. Please reference
the following information for more information:
https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.
Please reference the following information for more information:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
for more information.LinkedIn is committed to offering an inclusive
and accessible experience for all job seekers, including
individuals with disabilities. Our goal is to foster an inclusive
and accessible workplace where everyone has the opportunity to be
successful.If you need a reasonable accommodation to search for a
job opening, apply for a position, or participate in the interview
process, connect with us at accommodations@linkedin.com and
describe the specific accommodation requested for a
disability-related limitation.Reasonable accommodations are
modifications or adjustments to the application or hiring process
that would enable you to fully participate in that process.
Examples of reasonable accommodations include but are not limited
to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interviewA
request for an accommodation will be responded to within three
business days. However, non-disability related requests, such as
following up on an application, will not receive a
response.LinkedIn will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by LinkedIn, or (c) consistent with
LinkedIn's legal duty to furnish information.San Francisco Fair
Chance Ordinance Pursuant to the San Francisco Fair Chance
Ordinance, LinkedIn will consider for employment qualified
applicants with arrest and conviction records.Pay Transparency
Policy Statement As a federal contractor, LinkedIn follows the Pay
Transparency and non-discrimination provisions described at this
link: https://lnkd.in/paytransparency.Global Data Privacy Notice
for Job Candidates Please follow this link to access the document
that provides transparency around the way in which LinkedIn handles
personal data of employees and job applicants:
https://legal.linkedin.com/candidate-portal.
Keywords: LinkedIn, Omaha , Member Safety & Recovery Consultant (Bilingual) - English/Spanish, Other , Omaha, Nebraska
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