Help Desk Support - Voter Registration

Company: Election Systems & Software
Location: Omaha
Posted on: June 25, 2022

Job Description:

Description:We support democracy.Our vision at Election Systems & Software (ES&S) is simple and unwavering - we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry's ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees' vision a reality.Summary/Objective: Help Desk Support personnel are responsible for aiding customers on all ES&S Voter Registration (VR) products utilized by ES&S customers. They will work with customers and internal stakeholders to answer inquiries about product and service information.Essential Duties and Responsibilities:

• Provide excellent, positive customer service and technical support with respect to customer requests/ issues/questions concerning product functionality, end user and front-line support.
• Facilitate and manage customer support services by telephone, electronically or face to face to provide basic technical and procedural support for customers with the goal of initial call resolution.
• Facilitate and manage communication among internal departments and customers to provide timely and effective resolution to customer items.
• Identify and evaluate training need of the customer to assure user know how for the client portfolio of products.
• Monitor state, federal and local regulations that affect the voter registration system; and document software requirements to meet the regulations.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.. Requirements:Education: A Bachelor's degree in business administration or computer technology field is preferred, or relevant experience.Experience: At least 1-2 years' experience including:
  • Preferred knowledge of Windows OS family, JAVA, .NET and Citrix system technology
  • Familiarity with troubleshooting customer networks and PC hardware/peripheralsCompetencies:
    • Technical capacity
    • Problem Solving/Analysis
    • Strong Communication skills
    • Well-developed commitment to customer service and a passion for quality over quantity
    • Personal effectiveness/credibilityLicenses/Certifications Required: NoneSupervisory Responsibilities: This position has no supervisory responsibilities.Travel: Approximately 0-5% travel is expected.

Keywords: Election Systems & Software, Omaha , Help Desk Support - Voter Registration, Other , Omaha, Nebraska