Sr. Specialist, Fraud Investigations - Onsite or Work From Home Available

Company: FNBO
Location: Omaha
Posted on: August 7, 2022

Job Description:

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.Our Modern, Flexible Workplace: At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.About this Role: Investigate, analyze, and manage a complex and extensive caseload to determine the validity of credit card fraud claims. Conduct in-depth investigation to attempt to identify a suspect. Contact law enforcement and provide them with information. Research and submit Suspicious Activity referrals when necessary. Responsible for knowing chargeback lifecycle for the 2 associations-Visa and MasterCard. Hold cardholders liable if charges are in fact valid. Input complete case information in conjunction with Federal Regulation Z (Reg Z). Responsible for balance monitoring. Investigators need to be well versed in various job functions in the department to provide guidance and feedback. Assist the Bankcard Recovery department by investigating claims of fraud on accounts in collections.

Schedule:
8:00am to 5:00pm Monday through Friday
Potential to work remotely after 90 days on-site.Job Qualifications:Basic Qualifications:1. Excellent oral and written communications skills.2. High school Diploma or GED.3. Strong analytical/investigative skills.4. Working knowledge of Microsoft Office 2000 suite of products.Additional Qualifications:1. Familiarity and/or working knowledge of CRT, Windows, FileNet, TBS & Base 24 proprietary systems used within the department.2. Comprehensive knowledge of First National's Bankcard products and processes.3. Extensive knowledge of Visa/MasterCard regulations.4. A minimum of 9 months previous experience in the Customer Service related industry.5. Familiarity and working knowledge of the Credit Card Industry product and service offerings.6. Charge-back experience highly desired.Equity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement here All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement

Keywords: FNBO, Omaha , Sr. Specialist, Fraud Investigations - Onsite or Work From Home Available, Other , Omaha, Nebraska