Sr. Specialist, Fraud Investigations - Onsite or Work From Home Available
Posted on: August 7, 2022
At FNBO, our employees are the heart of our story--and we're
committed to their success! Please see below the details of this
career opportunity and how it fits into our organization's
success.Our Modern, Flexible Workplace: At First National, we
believe in a Modern, Flexible Workplace, and we are continuously
exploring advancements in technology and office environments to
make it easier to work from anywhere at any time, allowing for more
flexibility in where and how you work. We know that choice and
flexibility are important to you. We also recognize that flexible
and remote positions can become opportunities for military
partners, caregivers, and individuals with disabilities to thrive
at First National. We invite you to consider what a Modern,
Flexible Workplace can mean for you!It is anticipated that an
incumbent in this role will work onsite for three (3) or more days
a week and will have a dedicated workspace when working onsite.
Work location is subject to change based on business needs.About
this Role: Investigate, analyze, and manage a complex and extensive
caseload to determine the validity of credit card fraud claims.
Conduct in-depth investigation to attempt to identify a suspect.
Contact law enforcement and provide them with information. Research
and submit Suspicious Activity referrals when necessary.
Responsible for knowing chargeback lifecycle for the 2
associations-Visa and MasterCard. Hold cardholders liable if
charges are in fact valid. Input complete case information in
conjunction with Federal Regulation Z (Reg Z). Responsible for
balance monitoring. Investigators need to be well versed in various
job functions in the department to provide guidance and feedback.
Assist the Bankcard Recovery department by investigating claims of
fraud on accounts in collections.
8:00am to 5:00pm Monday through Friday
Potential to work remotely after 90 days on-site.Job
Qualifications:Basic Qualifications:1. Excellent oral and written
communications skills.2. High school Diploma or GED.3. Strong
analytical/investigative skills.4. Working knowledge of Microsoft
Office 2000 suite of products.Additional Qualifications:1.
Familiarity and/or working knowledge of CRT, Windows, FileNet, TBS
& Base 24 proprietary systems used within the department.2.
Comprehensive knowledge of First National's Bankcard products and
processes.3. Extensive knowledge of Visa/MasterCard regulations.4.
A minimum of 9 months previous experience in the Customer Service
related industry.5. Familiarity and working knowledge of the Credit
Card Industry product and service offerings.6. Charge-back
experience highly desired.Equity, Diversity, & Inclusion:FNBO is
committed to belonging, inclusion, diversity and equity. We are
committed to intentionally and proactively creating pathways to
success for historically underrepresented populations. To
accomplish this, we foster a culture of belonging and inclusion so
that every employee is valued, and has opportunity and the ability
to make an impact. FNBO strives to reflect the diversity of the
communities we serve in the makeup of our workforce.See the full
FNBO Equity, Diversity, & Inclusion Statement here All qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability
status. Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal
Contractors Click here to download 'EEO is The Law' GINA
Keywords: FNBO, Omaha , Sr. Specialist, Fraud Investigations - Onsite or Work From Home Available, Other , Omaha, Nebraska
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