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Room Service Ambassador $1500 Sign On Bonus

Company: Methodist Health System
Location: Omaha
Posted on: September 24, 2022

Job Description:

  • Purpose of Job
    • The Room Service Ambassador prepares and delivers patient and guest trays to patient rooms within the hospital by using exceptional customer service and following departmental policies and procedures.
    • Job Requirements
      • Education
        • High School diploma or General Educational Development (G.E.D.) preferred.
        • Experience
          • 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
          • License/Certifications
            • Food Handler's Certificate preferred.
            • Skills/Knowledge/Abilities
              • Knowledge of food production and delivery process preferred.
              • Knowledge of computers preferred.
              • Basic math skills required.
              • Strong verbal communication skills for positive interaction with staff and customers required.
              • Strong customer service skills required, including face-to-face and telephone, required.
              • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
              • Physical Requirements
                • Weight Demands
                  • Medium Work - Exerting up to 50 pounds of force.
                  • Physical Activity
                    • Not neccessary for the position (0%):
                      • Climbing
                      • Crawling
                      • Kneeling
                      • Occasionally Performed (1%-33%):
                        • Balancing
                        • Crouching
                        • Keyboarding/typing
                        • Sitting
                        • Frequently Performed (34%-66%):
                          • Carrying
                          • Distinguish colors
                          • Fingering/Touching
                          • Grasping
                          • Lifting
                          • Pulling/Pushing
                          • Reaching
                          • Repetitive Motions
                          • Speaking/Talking
                          • Standing
                          • Stooping/bending
                          • Twisting
                          • Walking
                          • Constantly Performed (67%-100%):
                            • Hearing
                            • Seeing/visual
                            • Job Hazards
                              • Not Related:
                                • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                                • Explosives (pressurized gas)
                                • Electrical Shock/Static
                                • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                                • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                                • Rare (1%-33%):
                                  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                                  • Occasionally (34%-66%):
                                    • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                                    • Frequent (67% - 100%):
                                      • Equipment/Machinery/Tools
                                      • Mechanical moving parts/vibrations
                                      • Essential Job Functions
                                        • Essential Functions I
                                          • Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
                                          • Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
                                          • Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
                                          • Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
                                          • Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
                                          • Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
                                          • Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
                                          • Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.
                                          • Essential Functions II
                                            • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                            • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
                                            • Other duties as assigned.

Keywords: Methodist Health System, Omaha , Room Service Ambassador $1500 Sign On Bonus, Other , Omaha, Nebraska

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