Customer Success Mgnt, Onboarding
Posted on: January 24, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the
right to participate fully in the global economy. Our mission is to
democratize financial services to ensure that everyone, regardless
of background or economic standing, has access to affordable,
convenient, and secure products and services to take control of
their financial lives.
Job Description Summary:
The Onboarding Customer Success Manager (OCSM) responsible for the
eduction, retention, and growth of newly onboarded merchants from
the Inside Sales Organization during the initial Opportunity launch
and post launch support. The OCSM is responsible for identifying
opportunities or collaborate with Inside Sales partners, for
proactive discussions with merchants regarding their business,
growth strategies, and recommendations as to how PayPal can partner
to help merchants increase profitability and meet business
- Provide Merchant Education and Demonstrations to support
success for managing users, reporting and settlement, Resolution
Center, Fraud Filters, general transaction reviews.
- Provide administrative support to Inside Sales for Onboarding
- Manage customer growth and retention of merchants triggered by
or referral, independently or in collaboration with assigned sales
partner and integration teams.
- Maintain portfolio of 60-80 merchants on a rolling 90 day
- Deliver against revenue targets for increasing/retaining
PayPal's share of total payment volume with the client either
through recommended changes to the existing PayPal account or
cross-selling PayPal as a payment and processing alternative for
additional business silos owned or controlled by the merchant.
- Partner to expand product penetration that are most applicable
to merchant business model, industry, selling behaviors, and
particular situation, as well as other elements of relationship
management to create increased customer loyalty and stickiness
- Align on merchant integration quality and parity to assure
consistent ability to combat external competitors and increase
market share and conversions
- Understand the PayPal vision and strategy and leverage
knowledge of ecommerce market, industry players and key competitors
to win business
- Proficient in PayPal and Braintree products and processes
- Strength in solution-based selling and relationship management
- Results-oriented to meet and exceed assigned financial and
customer satisfaction goals.
- Excellent internal and external communication skills - delivers
presentations with solutions linking to business value.
- Understanding of what information is required from a merchant
to create a value proposition and a merchant account plan.
- Ability to work in a dynamic environment with competing
priorities - able to shift focus based upon organizational
- Team player with demonstrated ability to execute across a
- Must be able to work independently. Non queue based work
- Strong working knowledge of PC & internet-based
- Ability to leverage internal and external resources to create
customer contact strategies (Salesforce, LinkedIn etc.)
Additional Job Description:
At PayPal, we're committed to building an equitable and inclusive
global economy. And we can't do this without our most important
asset-you. That's why we offer benefits to help you thrive in every
stage of life. We champion your financial, physical, and mental
health by offering valuable benefits and resources to help you care
for the whole you.
We have great benefits including a flexible work environment,
employee shares options, health and life insurance and more. To
learn more about our benefits please visit
Who We Are:
Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment
revolution for more than 20 years. By leveraging technology to make
financial services and commerce more convenient, affordable, and
secure, the PayPal platform is empowering more than 400 million
consumers and merchants in more than 200 markets to join and thrive
in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons
regardless of age, color, national origin, citizenship status,
physical or mental disability, race, religion, creed, gender, sex,
pregnancy, sexual orientation, gender identity and/or expression,
genetic information, marital status, status with regard to public
assistance, veteran status, or any other characteristic protected
by federal, state or local law. In addition, PayPal will provide
reasonable accommodations for qualified individuals with
disabilities. If you are unable to submit an application because of
incompatible assistive technology or a disability, please contact
us at firstname.lastname@example.org .
As part of PayPal's commitment to employees' health and safety, we
have established in-office Covid-19 protocols and requirements,
based on expert guidance. Depending on location, this might include
a Covid-19 vaccination requirement for any employee whose role
requires them to work onsite. Employees may request reasonable
accommodation based on a medical condition or religious belief that
prevents them from being vaccinated.
Keywords: PayPal, Omaha , Customer Success Mgnt, Onboarding, Other , Omaha, Nebraska
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