Customer Service Representative
Company: American Broadband
Location: Blair
Posted on: January 27, 2023
Job Description:
American BroadbandPosition Purpose/SummaryThe Customer Service
Representative is committed to providing the highest quality of
service to the communities, customers, and employees we serve by
fulfilling our customers' needs by offering the latest in
technological advances allowing them to keep pace with the growing
demands of a global economy.Primary Duties & Responsibilities
- Maximize customer revenue opportunities through explanation of
products and services available to meet customer needs.
- Sell products and services. Ensure individual, team and company
goals and objectives are met
- Provide information to customers relating to the application
for, installation of, and policies and procedures relating to local
and long-distance telephone, cable television and internet
services.
- Administrative duties relating to local and long-distance
telephone, cable television, and internet services.
- Verify customer-provided information prior to the processing of
service orders. Enter service orders into the database, process
service orders for installation, disconnection, and feature changes
by computer.
- Assist customers by answering billing questions, determining
deposits, and approving credit memos by adhering to American
Broadband policies and procedures and Tariff requirements; log
credit deposit information, and determine payment options for
customers that have overdue accounts.
- Facilitate trouble reports for customers and forward
information to the appropriate department or individual
- Maintain customer plant records.
- Assist technicians in clearing troubles.
- Assist with bad debt collection, as needed.
- Provide pertinent information to technicians and main office
personnel, as required.
- Assist with or coordinate special projects, as assigned.
- Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for Success
- Effectively communicate in a positive and professional manner
through written and verbal communications in all interfaces with
customers/public, fellow employees, and vendors.
- Ability to use appropriate computer programs (including, but
not limited to, Microsoft Office Suite) which includes having
proficient computer skills and the ability to adapt and learn as
programs and processes change.
- Ability to work as a team member and exert initiative to work
independently to reach a goal.
- Ability to embrace change in the workplace while encouraging
others to seek innovative approaches.
- Ability to function effectively as a team player.
- Knowledge of and the ability to comply with Company's Customer
Proprietary Network Information (CPNI) regulations and
procedures.
- Ability to work a flexible work schedule, as needed, to best
serve our customers.QualificationsAt a minimum, the Customer
Service Representative must have a high school diploma or
equivalent plus 1+ years customer service/sales experience. Basic
telephony and cable television experience, inside and out,
preferred.Physical Demands Select one the following for the each of
the items listed below:
- N (Not Applicable) - Activity is not applicable to this
occupation.
- O (Occasionally) - Occupation requires this activity up to 33%
of the time or 0 - 2.5+ hours/day.
- F (Frequently) - Occupation requires this activity from 33%-66%
of the time or 2.5-5.5+ hours/day.
- C (Constantly) - Occupation requires this activity more than
66% of the time or 5.5+ hours/day. Standing N O F C Walking N O F C
Sitting N O F C Reach Outward N O F C Reach Above Shoulder N O F C
Climbing N O F C Crawling N O F C Squatting/Kneeling N O F C
Bending N O F C Keyboarding N O F C Driving N O F C Hearing N O F C
Communicating N O F C Perceiving N O F C Outdoor Climate N O F C
Various Terrain N O F C Cramped Workspace N O F C Lift/Carry: Up to
10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75
lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C Push/Pull: Up to
10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75
lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C DisclosureThe
Company has reviewed this job description to ensure that essential
functions and basic duties have been included. It is intended to
provide guidelines for job expectations and the employee's ability
to perform the position described. It is not intended to be
construed as an exhaustive list of all functions, responsibilities,
skills, and abilities. Additional functions and requirements may be
assigned by supervisors as deemed appropriate. This document does
not represent a contract of employment, and the Company reserves
the right to change this job description and/or assign tasks for
the employee to perform, as the Company may deem appropriate.
American Broadband, and all subsidiaries, are an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees. PI202118635
Keywords: American Broadband, Omaha , Customer Service Representative, Other , Blair, Nebraska
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