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Front Desk Supervisor

Company: Omaha Embassy Suites
Location: Omaha
Posted on: January 27, 2023

Job Description:

Primary Purpose:

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed:

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

- Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed ;
- Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed ;
- Develop and maintain relationships with employees, return guests and group contacts ;
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction ;
- Ensure that financial goals of the department and the hotel are being met , monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment ;
- Understand and enforce the hotel company credit policies , a ccount for all cash , and make deposits in accordance with hotel and company policies ;
- Be proactive in the greeting of guests in a friendly and warm manner ;
- Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback ;
- Able to understand forecasting to ensure appropriate staffing levels are met according to business demands ;
- Assist in recruitment process with interviewing candidates;
- Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
- Any and all other work as required to complete the primary purpose of the position.

Keywords: Omaha Embassy Suites, Omaha , Front Desk Supervisor, Other , Omaha, Nebraska

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