Field Customer Service Representative - Nebraska, Iowa & South Dakota
Company: Brambles
Location: Omaha
Posted on: January 27, 2023
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Job Description:
CHEP helps move more goods to more people, in more places than
any other organization on earth via our 300 million pallets, crates
and containers. We employ 11,000 people and operate in more than 55
countries. Through our pioneering and sustainable share-and-reuse
business model, the world's biggest brands trust us to help them
transport their goods more efficiently, safely and with less
environmental impact.
What does that mean for you? You'll join an international
organization big enough to take you anywhere, and small enough to
get you there sooner. You'll help change how goods get to market
and contribute to global sustainability. You'll be empowered to
bring your authentic self to work and be surrounded by diverse and
driven professionals. And you can maximize your work-life balance
and flexibility through our Hybrid Work Model.
Job Description
Position Purpose
Being able to deliver a seamless customer experience from contract
acceptance to strategic partnership. This position is responsible
for building and managing customer relationships, regarding CHEP
assets, for assigned accounts through physical visits to customer
locations and strategic alignment with CHEP commercial functions.
Main function is to deliver customer value through the program by
providing timely issue resolution, developing relationships, and
identifying solutions and services that the customer wants. Success
in the role will allow the business to grow because of the
improvements in customer experience, customer retention, customer
satisfaction and customer loyalty.
Major/Key Accountabilities
* Develops and fosters customer relationships as the local expert
for the CHEP program for accounts within assigned territory.
* Develops multi-tiered location-level relationships and delivers a
consistent approach to the customer through journey planning to
ensure that customer loyalty drivers and life cycle touch points
are resolved in a timely manner.
* Maintains account health by ensuring the CHEP program and value
proposition is leveraged with each customer interaction and
provides transparent timely feedback to the customer to ensure
overall account health is achieved for each location in assigned
territory.
* Supports all business objectives and efforts regarding
profitability and asset utilization, including: growth through lane
expansion, platform launches, location level on-boarding and intel
gathering through retail store level visits.
* Works with Commercial Sales Directors and Sales Managers to
develop and implement customer specific supply chain savings
initiatives that coordinate with strategic goals set by customer
and CHEP commercial team.
* Delivers issue resolution at location level by working cross
functionally and in conjunction with Orlando-based Customer Service
teams, and field Commercial teams to proactively maintain account
health & controls.
* Works with cross functional team members within Logistics,
Transportation and Operations to: reduce product and service
failures within assigned territory, identify savings opportunities
for customers, or deliver other supply chain efficiencies because
of leveraging CHEP within the supply chain.
* Proactively manage asset productivity initiatives such as damage
rate reduction and asset reuse helping to reduce rejections,
cancellations and backlogs.
* Resolves customer issues regarding pallet quality and ensures
customer alignment of the CHEP Pallet spec thru Pallet Quest
training, on-site quality audits and Pallet Handling training.
* Adheres to and promotes Zero Harm by ensuring all organization
expectations and assignments are executed with precision.
Qualifications
* Bachelor's degree in Business or related field or equivalent job
experience.
Experience
* 3-5 years Customer Service / Customer Relationship Management
(B2B or B2C)
* 1-2 years prior CHEP experience preferred
* Knowledge of key Operations, Logistics, Finance, Sales
activities
Skills and Knowledge
* Strong problem solving, organizational, decision-making,
communication and presentation skills
* Technology and system solutions savvy
* Strong relationship building & interpersonal skills
* Flexibility in a changing market and culture
* Continuous improvement mindset
* Customer Relationship Management utilizing Siebel /
Salesforce
* Demonstration and proven abilities working in a Matrix
Environment
* Intermediate MS Office skills (Outlook, Word, Excel, Power
Point)
Preferred Education
Bachelors
Preferred Level of Work Experience
3 - 5 years
We are an Equal Opportunity Employer and we are committed to
developing a diverse workforce in which everyone is treated fairly,
with respect, and has the opportunity to contribute to business
success while realizing his or her potential. This means harnessing
the unique skills and experience that each individual brings and we
do not discriminate against any employee or applicant for
employment because of race, color, sex, age, national origin,
religion, sexual orientation, gender identity, status as a veteran,
and basis of disability or any other federal, state, or local
protected class.
Individuals fraudulently misrepresenting themselves as Brambles or
CHEP representatives have scheduled interviews and offered
fraudulent employment opportunities with the intent to commit
identity theft or solicit money. Brambles and CHEP never conduct
interviews via online chat or request money as a term of
employment. If you have a question as to the legitimacy of an
interview or job offer, please contact us at
recruitment@brambles.com.
Keywords: Brambles, Omaha , Field Customer Service Representative - Nebraska, Iowa & South Dakota, Other , Omaha, Nebraska
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