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Product Support Specialist

Company: University of Nebraska Medical Center UNMC
Location: Omaha
Posted on: March 19, 2023

Job Description:

Product Support Specialist GENERAL REQUISITION INFORMATION Vaccination Requirement The University of Nebraska Medicine Center ( UNMC ) requires COVID -19 vaccinations for all students, staff, and faculty. All employees must be fully vaccinated unless they have requested and been approved for an exemption based on a recognized medical reason, a sincerely held religious belief, or a pre-approved, 100% remote work agreement. Fully vaccinated means having received one dose of a single dose COVID -19 vaccine (Johnson & Johnson) or both doses of a two-dose COVID -19 vaccination series (Moderna and Pfizer). As a prospective and/or a new employee at UNMC , you will be/are required to comply with the UNMC's vaccination protocol. Non-faculty new hires, rehires and transfers will have five (5) days from the date of hire to provide proof of partial or full vaccination or to request a medical or religious exemption. Non-faculty new hires, rehires and transfers with proof of partial vaccination may have up to thirty-five (35) days from the hire date to be in full compliance with this policy. Non-faculty new hires, rehires and transfers who receive a denial of a request for medical or religious exemption will be given five (5) business days from exemption denial notification date to provide proof of compliance with this policy. Non-faculty new hires, rehires and transfers with no approved exemption who fail to comply with this policy will be separated. EEO Statement: UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities. Location Omaha, NE Requisition Number: Staff_11527 Department Research Information Technology Ofc Business Unit Vice Chancellor for Research Reg-Temp Full-Time Regular Work Schedule Mon - Fri 8:00 am - 5:00 pm Remote/Telecommuting Yes - partial remote/telecommute opportunity Position Summary The Product Support Specialist provides the support for the UNMC research community and staff. The Job duties as a product support specialist may include creating instruction manuals, maintain documentations for all support activities, answering phone calls specific to products offered by RITO , offering support for products, identifying the cause of bugs or problems, and collaborating with various departments. Position Details Additional Information Posting Category Operations Working Title Product Support Specialist Job Title Information Technology Associate (Para) Salary Grade IT14H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $23.029 - $34.567/hourly Job Requisition Begin Date 07/11/2022 Application Review Date 08/01/2022 Review Date Information: Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered. Required and Preferred Qualifications Required Education: Bachelor's degree or equivalent If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major) Computer Science, Management Information Systems, Mathematics, Statistics, Electronics or related field (Will consider five years related education/experience) Required Experience 1 year If any experience is required, please specify what kind of experience: Experience with research software and/or data storage products(Will consider five years related education/experience) Required License No If yes, what is the required licensure/certification? Required Computer Applications: Not Applicable Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities: Excellent written and verbal communication skills Able to work both independently and within a team Ability to multitask preferred Preferred Education: Bachelor's degree or equivalent If any degree/training is preferred, please specify the type: Preferred Experience: Broad background knowledge of research software or data storage products (cloud) or applications is preferred Experience in REDCap, CMS , database or other related professional experience is plus Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications: Preferred Other Computer Applications: Preferred Additional Knowledge, Skills and Abilities: Email to a Friend EEO Statement EEO Statement EEO Statement The University of Nebraska Medical Center ( UNMC ) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex. Requisition Specific Questions Required fields are indicated with an asterisk ( ).

  • Do you have experience with research software and/or data storage products?
  • Yes
  • No
  • If you do have experience with research software and/or data storage products, please elaborate (If No, indicate NA). (Open Ended Question)
  • How did you hear about this position?
    • Careerlink
    • Employee Referral
    • HERC
    • Indeed
    • Job Fair
    • Lincoln Journal Star
    • Linkedin
    • Omaha World Herald
    • UNMC Job Site
    • Facebook
    • NEWorks
    • Handshake
    • Other
    • If Other, please specify the source. Otherwise, indicate NA. (Open Ended Question)
    • Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
      • Yes
      • No Applicant Documents Required Documents
      • Cover Letter
      • Resume Optional Documents
      • C.V.
      • Other Doc

Keywords: University of Nebraska Medical Center UNMC, Omaha , Product Support Specialist, Other , Omaha, Nebraska

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