Product Support Specialist
Company: University of Nebraska Medical Center UNMC
Location: Omaha
Posted on: March 19, 2023
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Job Description:
Product Support Specialist GENERAL REQUISITION INFORMATION
Vaccination Requirement The University of Nebraska Medicine Center
( UNMC ) requires COVID -19 vaccinations for all students, staff,
and faculty. All employees must be fully vaccinated unless they
have requested and been approved for an exemption based on a
recognized medical reason, a sincerely held religious belief, or a
pre-approved, 100% remote work agreement. Fully vaccinated means
having received one dose of a single dose COVID -19 vaccine
(Johnson & Johnson) or both doses of a two-dose COVID -19
vaccination series (Moderna and Pfizer). As a prospective and/or a
new employee at UNMC , you will be/are required to comply with the
UNMC's vaccination protocol. Non-faculty new hires, rehires and
transfers will have five (5) days from the date of hire to provide
proof of partial or full vaccination or to request a medical or
religious exemption. Non-faculty new hires, rehires and transfers
with proof of partial vaccination may have up to thirty-five (35)
days from the hire date to be in full compliance with this policy.
Non-faculty new hires, rehires and transfers who receive a denial
of a request for medical or religious exemption will be given five
(5) business days from exemption denial notification date to
provide proof of compliance with this policy. Non-faculty new
hires, rehires and transfers with no approved exemption who fail to
comply with this policy will be separated. EEO Statement: UNMC is
an Affirmative Action Equal Employment Opportunity Employer,
including an equal opportunity employer of protected veterans and
individuals with disabilities. Location Omaha, NE Requisition
Number: Staff_11527 Department Research Information Technology Ofc
Business Unit Vice Chancellor for Research Reg-Temp Full-Time
Regular Work Schedule Mon - Fri 8:00 am - 5:00 pm
Remote/Telecommuting Yes - partial remote/telecommute opportunity
Position Summary The Product Support Specialist provides the
support for the UNMC research community and staff. The Job duties
as a product support specialist may include creating instruction
manuals, maintain documentations for all support activities,
answering phone calls specific to products offered by RITO ,
offering support for products, identifying the cause of bugs or
problems, and collaborating with various departments. Position
Details Additional Information Posting Category Operations Working
Title Product Support Specialist Job Title Information Technology
Associate (Para) Salary Grade IT14H Appointment Type C2 - REG
OFF/SERV HRLY Salary Range $23.029 - $34.567/hourly Job Requisition
Begin Date 07/11/2022 Application Review Date 08/01/2022 Review
Date Information: Initial application review will begin on the date
provided in the field above. Applications received prior to this
review date will be considered. Applications received after the
review date may be considered. Required and Preferred
Qualifications Required Education: Bachelor's degree or equivalent
If any degree major/training is required, please specify the type.
(NOTE: Concentration and minors are not equivalent to a major)
Computer Science, Management Information Systems, Mathematics,
Statistics, Electronics or related field (Will consider five years
related education/experience) Required Experience 1 year If any
experience is required, please specify what kind of experience:
Experience with research software and/or data storage products(Will
consider five years related education/experience) Required License
No If yes, what is the required licensure/certification? Required
Computer Applications: Not Applicable Required Other Computer
Applications: Required Additional Knowledge, Skills and Abilities:
Excellent written and verbal communication skills Able to work both
independently and within a team Ability to multitask preferred
Preferred Education: Bachelor's degree or equivalent If any
degree/training is preferred, please specify the type: Preferred
Experience: Broad background knowledge of research software or data
storage products (cloud) or applications is preferred Experience in
REDCap, CMS , database or other related professional experience is
plus Preferred License: No If yes, what is the preferred
licensure/certification?: Preferred Computer Applications:
Preferred Other Computer Applications: Preferred Additional
Knowledge, Skills and Abilities: Email to a Friend EEO Statement
EEO Statement EEO Statement The University of Nebraska Medical
Center ( UNMC ) is committed to creating a diverse and inclusive
work and learning environment free from discrimination and
harassment. UNMC is dedicated to creating an environment where
everyone feels valued, respected and included. UNMC does not
discriminate based on race, color, ethnicity, national origin, sex,
pregnancy, sexual orientation, gender identity, religion,
disability, age, genetic information, veteran status, marital
status, and/or political affiliation in its programs, activities,
or employment. UNMC complies with all local, state and federal laws
prohibiting discrimination, including Title IX, which prohibits
discrimination on the basis of sex. Requisition Specific Questions
Required fields are indicated with an asterisk ( ).
Keywords: University of Nebraska Medical Center UNMC, Omaha , Product Support Specialist, Other , Omaha, Nebraska
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