Vendor Support Specialist - UK Shift
Company: Interpublic Group of Companies, Inc.
Location: Omaha
Posted on: March 20, 2023
Job Description:
POSITION SUMMARY: The Vendor Support Specialist will be
responsible for interacting with a broad range of potential vendors
invited to register via our Ariba SLP vendor portal. They will use
their knowledge of the Ariba system to assist new and existing
vendors with the creation of their Ariba profiles, navigating to
the IPG registration page where the details needed for vendor
creation are collected, and managing updates. Excellent
communication skills are essential to effectively instruct domestic
and international vendors of widely varying levels of technical
expertise in the proper use of the Ariba SLP system. The successful
candidate must be extremely service-oriented and have the ability
to adapt their approach and the willingness to keep working on an
issue until it is fully resolved. This position will support our UK
office and follows the UK holiday schedule. The hours required
would be either a shift of 3:00 AM - 11:30 AM or 5:00 AM - 1:30 PM
Monday - Friday. ESSENTIAL FUNCTIONS:
- Monitor a support ticket tool used to track vendors who are
experiencing difficulties in creating their Ariba profiles, or
completing the IPG registration form in the Ariba SLP vendor
portal.
- Maintain a database of common issues and processes to
resolve.
- Communicate with vendors via email or scheduled Microsoft Teams
support meetings to help understand issues and recommend steps to
successfully allow them to register or update their existing
information via the portal.
- Develop an in-depth understanding of the Ariba registration
process, including the creation of new Ariba accounts and linking
existing accounts to IPG forms.
- Act as the primary contact between IPG and Ariba support to
resolve vendor registration issues.
- Assist in routine inactivation of expired registration
invitations, and other system activities as needed.
- Develop and update our process documentation as scenarios are
encountered or changed.
- Active involvement in the expansion of the use of the Ariba SLP
system.
- Regular and reliable attendance required EDUCATION, SKILLS AND
EXPERIENCE REQUIREMENTS:
- Bachelor s degree preferred, or applicable experience in
lieu
- Confident/experienced user of Excel (spreadsheets, file
management, basic commands and formulas)
- Excellent written and verbal communication skills
- Proven ability to understand and manage complex systems and
processes
- Knowledge of Ariba SLP is desirable
- Successful track record of effectively managing competing
priorities BENEFITS OF JOINING IPG: One of our primary goals is to
support the health and well-being of you and your family. Our
compensation plan includes the following benefits, in addition to
many others:
- Healthcare Options
- Medical
- Dental
- Vision
- Prescription
- Dependent and Health Care Flexible Spending Accounts
- 401(k) savings plan with company match
- Flexible based Paid Time Off
- Employee Assistance Program
- Legal Assistance Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Exclusive discounts on cell phones, gyms, and everyday
purchases IPG is an equal opportunity employer and we value
diversity, inclusion and equity at our company. We do not
discriminate on any unlawful basis including race, religion, color,
national origin, disability, gender, sexual orientation, age,
marital status, veteran status, or any other basis prohibited by
law.
Keywords: Interpublic Group of Companies, Inc., Omaha , Vendor Support Specialist - UK Shift, Other , Omaha, Nebraska
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