Client Services Supervisor II

Company: National Indemnity Company
Location: Omaha
Posted on: March 19, 2023

Job Description:

Company:NICO National Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.Client Services Supervisor II - BillingGrade DJob Objective:Serves as the Client Services Supervisor responsible for providing first level customer service support. This includes supervising, training and coaching a staff on billing, first reporting of claim, software application technical issues, basic usage of retail software products, and other customer service processes related to NICO primary and BHHC property and casualty operations.Major Duties:

• Serves as the Client Services Supervisor responsible for supervising, answering questions and assisting in the instruction with others pertaining to billing, first reporting of claim, software application technical issues, basic usage of retail software products, and other customer service processes related to NICO primary and BHHC property and casualty operations.
• Directs and trains staff on key job duties, answers questions and assists in the instruction with others in the customer service processes and underwriting related activities relating to commercial lines of insurance policies for the NICO primary and BHHC property and casualty operations.
• Supervises the training of staff personnel. Interviews job candidates, initiates or recommends personnel actions including hiring, promotions, transfers, discharges, disciplinary methods, performance appraisals, salary adjustments, and staffing levels.
• Answers questions and supervises others in handling first level technical issues related to direct bill, binding, and basic usage of the Company's rating and policy servicing products for retail agents.
• Participates in various customer service and claims reporting processes. Supervises, answers questions, and/or performs the daily workflow transactions including responding to agents and policyholders regarding inquiries to billing, making electronic payments on-line at the insureds' request, setting up recurring payment transactions for individual accounts, collecting the information required for the reporting of a new claim, responding to claims and customer service inquiries, connecting the individual with the appropriate second or third level support when appropriate, etc.
• Reviews customer service interactions and monitors the performance of staff personnel for quality assurance purposes.
• Performs related duties as situation dictates such as evaluating internal Company processes, designing training material, participating in special projects, etc.Required Knowledge:
  • Bachelor degree in business or related field or equivalent
  • 3-5 years related work experience
  • Knowledge of commercial automobile rating and policy coverages and endorsements
  • Insurance coverages and rating and insurance products
  • Company guidelines on acceptability and profitability for applications/accounts/policies Preferred Knowledge:
    • Principles of finance, business, statistics, and insurance
    • Insurance industry and marketing techniques
    • Company, Agency, and department practices and procedures
    • Personal computer and related spreadsheet and data manipulation software A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Keywords: National Indemnity Company, Omaha , Client Services Supervisor II, Other , Omaha, Nebraska